Improving HR Using Automation

Automation saves businesses time and money

Most businesses are kept running with some laborious and tedious tasks that, in decades past, were undertaken by human personnel. With technological advancements, those tasks that would have bogged down departments like HR are being handled more often by automation. Automation has revolutionized most industries, and every passing year seems to bring more incredible innovations that take us further down the automation path. 

Automation saves businesses time, money, and helps improve the quality of their customer service. In the age of The Great Resignation, savvy utilization of automation can even help with employee retention. 

 

Improved Service with Automation

Much can be improved by implementing automation within a business, though customer service support may be the most crucial factor. Automation of customer service support can effectively eliminate human error. When customers or clients can receive answers to their questions via intuitive auto-response or chatbot customer service options, this not only improves the customer experience, it frees up human personnel to handle more complicated customer matters. 

Some automation options that can improve experiences — such as renewal reminders, subscription sign-ups, or onboarding for new employees — include automated emails and sign-ups that bring people into sales or hiring funnels, auto reminders, and auto follow-ups. 

According to studies, people have higher expectations for customer service experiences than ever before. They expect that their issues will be handled quickly, that companies will be proactive with outreach, and that support will be available 24/7. The only way many businesses can meet or exceed those expectations is by automating some of the more involved administrative tasks. 

The same holds true for teams that deal with employee needs. By automating tasks, such as time off requests or pre-interview assessments, HR professionals can concentrate personally on employee or potential employee needs. 

Making Room for Creativity 

Entrepreneurs are known for their innovative ideas and creative approaches to building businesses, but are not often known for loving administrative tasks, busy work, or tedious to-do lists. In today’s world, the fact that many of those tasks can be automated frees up time for entrepreneurs and business leaders to tackle the creative side of owning a business. 

Overall, automation is reliable and accurate. While business owners may want to have their hands in every area of their business, they cannot be connected to every area of their businesses one hundred percent. Automation can allow leaders a measure of balance. 

HR-specific Automation 

HR departments can very specifically benefit from automation. Human resources are essential, and they have many tasks that they are responsible for within an organization day-to-day. Many HR department heads are learning to adapt to burgeoning automation and how it may help them serve their companies in the best way possible. Instead of fearing being replaced by AI technology, modern HR professionals are learning how their jobs are changing and pivoting with the evolving technology.

With automation tackling some of the more standard administrative tasks associated with HR departments, HR professionals can better focus on complex decision-making and strategizing in their areas of specialization. Automation in HR departments can be cost-effective. Companies can save thousands every year by automating tasks like payroll or general communication needs. HR departments also deal with highly-sensitive personnel information, and automated security measures can help protect that information, building trust between a company and its employees. 

While automation may sound like something from the far-off future, it is already here and being utilized by businesses to tighten processes, improve sales or hiring funnels, and save time and money. Most, if not all, departments within an organization can benefit from some measure of automation. By taking advantage of everything automation offers, leaders can return to the crux of what is essential in business — the people.

Jason Duprat is the Founder of Healthcare Entrepreneur Academy.