Editor’s Note

To build a successful business, you need to make the right start. It involves planning, making key financial decisions and completing a series of legal activities. So where do you begin? We all have heard about the basic input/output system (BIOS) of an operating system that sits inside our computers. However, ever heard of that in connection with sales?

Grow Your Revenue Using An OS: Is your business’ BIOS in place?

Where do you start if you want to grow revenue for your business? Let’s look at a different approach. When you use your phone or computer, you use an OS. It is the basic set of rules and assumptions for your device. They are in place when you boot up. When your sales, marketing, operations, and customer service teams start up tomorrow morning they’ll start with rules and assumptions already in place. This enables your revenue growth.

Sales and Service Excellence May 2016 Advertisers

Seven Ways To Build Online Customer Trust: Build trust through smart practices

How do you build a relationship of trust with your customers? It’s easiest when you can connect with them in person – you can read their expressions as you interact and more easily understand their needs and their perspective. Even in phone conversations, the customer’s tone of voice can help you ascertain their feelings

How To Switch Off An Irate Customer?: The way in which one handles an issue becomes the actual issue

Despite the obnoxious behavior, loud shouting, screeching voices, clenching fists, pointing fingers, red faces and all, most irate customers have a sad message. Most likely they are trying to tell you that they are feeling hurt, ignored, disrespected, unappreciated and unloved.

Increase Sales With Clear Intent: Understanding the decision hierarchy

Sales success relies on your ability to communicate effectively with your prospects. The problem is we often get in our own way by not being intentional about the intent of a meeting. Kelly knew that the sales reps on her team were dedicated to their customers but they seemed to be running in circles.

Key To Great Customer Service: Specific standards

“Life’s tough, get a helmet!” I must confess to loving this statement despite the circumstance. I started thinking about all the times in business when the phrase would be appropriate. Times when, as an executive, manager, or supervisor, you have to take a stand and demand excellence.

Leading A Global Sales Force: 5 tips

For businesses, global expansion and achieving multinational status can quite literally unlock a world of potential. Leading a global sales force does not come without its challenges, though. You must navigate inherently different market dynamics, business cultures, local laws, and customs – all under one comprehensive corporate mission.

Propensity To Take Risks: The one quality that sets an exceptional salesperson apart from the rest

What sets the exceptional professional apart from the average? Regardless of what the profession, from sales to psychiatry, the exceptional professionals share certain characteristics. Here's one: The propensity to take risks.

Modern Marketing Engine: 5 reasons predictive analytics make or break it

For a sales-driven organization, it isn't the size of your data that matters, it's what you do with it. No longer a discretionary luxury, predictive analytics are now the name of the game for those who seek to utilize customer metrics in a meaningful way to establish a tremendous competitive advantage, gain notable market share and significantly boost bottom lines