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    Features

    5 Steps To Organizational Excellence In Sales
    Achieving profitability goals and fulfilling customer requirements

    3 Tips To Handle Customer Complaints Properly?
    It takes planning, training and building trust in employees

    ROI Confusion?
    3 tips to tame the digital chaos

    9 Tips To Deal With Angry And Difficult Customers
    Learn how to make your next confrontation easier



    December 2016 Sales and Service Excellence Articles

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      8
    Dated: 12-15-2016

    Editor’s Note

    ​In a high-stress and fast-moving industrysuch as sales, a salesperson is always shelled with a huge ‘to-do’ list - from cold-calls, to setting up and documenting meetings, to collecting data for clients and details around contracts, to keeping in touch with existing clients and prospects, to developing new leads, and to a million and one other sales related activities. Hence, the only way a salesperson can be truly effective is through managing his/her time cautiously.

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      8
    Dated: 12-14-2016

    Is Procrastination Good For Sales People?: You never learn from mistakes you’ve never made!

    Remember those good ole days back in college when you knew you had finals lurking just a couple of weeks away and you committed to study a little bit each night? You promised to be disciplined and not wait to cram everything in at the last minute. And what happened? Sure enough, finals week was staring you right in the face. The proverbial all-nighter is inevitable. You are now cramming for exams and scrambling to finish your projects.

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      8
    Dated: 12-14-2016

    Sales and Service Excellence December 2016 Advertisers



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      8
    Dated: 12-15-2016

    5 Steps To Organizational Excellence In Sales: Achieving profitability goals and fulfilling customer

    Most companies looking to succeed in today's competitive business environment must master the concept of "sales excellence." Sales excellence is often described as a combination of both reaching profitability goals and fulfilling customer requirements -- and doing so in a way that reflects well on the sales team and business.

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      8
    Dated: 12-14-2016

    3 Tips To Handle Customer Complaints Properly

    No business likes to get complaints. However, we have to accept the fact that complaints will happen. Customers may complain about our products, service, or may simply be confused about an issue.

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      8
    Dated: 12-14-2016

    ROI Confusion?: 3 tips to tame the digital chaos

    ​Today’s brands must be able to determine their return on investment across different channels to make smart decisions, despite an increasingly fragmented advertising environment. Marketing analytics provides a means to do this, yet many companies big and small, struggle to make sense of an overload of data.

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      8
    Dated: 12-14-2016

    9 Tips To Deal With Angry And Difficult Customers: Learn how to make your next confrontation easier

    No one looks forward to an encounter with an angry or difficult customer.  Most of us can’t help but feel emotionally impacted by an upset customer.  An ugly incident can ruin our entire day.

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      8
    Dated: 12-14-2016

    The Professional Enterprise Sales Process Steps: Part 3: Stop ‘feature, function, benefit’ selling

    The traditional model for selling is Feature, Function, Benefit. We drum it into our salespeople, and our salespeople go out and present that way to our customers. And we close, in a good year, perhaps 25% of the opportunity, and it is usually past the initial forecast date. How can we do better in enterprise selling? 

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      8
    Dated: 12-14-2016

    Empowerment Isn’t About Breaking, But Bending Rules!: Making fast decisions on the spot is key

    Empowerment means every employee has to make fast decisions in favor of the customer. It’s important that we are honest and sincere in our efforts to service our customers.  The only way we can do that is by empowering employees to satisfy the customer quickly and to their satisfaction.

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      8
    Dated: 12-14-2016

    The Value Of Your Network And Networking

    In an increasingly noisy world, we are all becoming more immune, and even resistant, to messages and information from others. A generation or two ago, you’d find most business or personal contracts were transacted over a handshake - with someone you knew or someone you were introduced to, by someone you knew. Today, your path to success is still tied to your roots, through the relationships you have built in your life that are based on trust: your network.

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