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Dated: 03-24-2016
We live in one of the most consumer-driven societies in the world. First-rate customer service is now expected and demanded from all companies serving consumers, and the quality of service can determine the success and reputation of most businesses. For instance, 48 percent of Americans said customer service has the biggest impact on their loyalty to a company; and 44 percent revealed that a poor call center experience was the primary reason they stopped giving business to a company. 1 However, has the concept of delivering superior customer service fully translated to health care, given that people still believe that service from medical care providers is a necessity and not a luxury?
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8
Dated: 03-24-2016
While there’s a myriad of potential distractions at work, personal financial stress has a tremendous negative impact on worker productivity: 81 percent of workers say financial problems have affected their productivity, according to a 2014 report from the Consumer Financial Protection Bureau (CFPB).
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8
Dated: 03-24-2016
We may justifiably blame our boss, employer, or financial burdens for generating too much work and not enough play; although, we must take responsibility for the final decision on how to best use our most limited resource: Time.
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8
Dated: 03-24-2016
When all Baby Boomers turn 65 by 2030, Pew Research Center estimates 18 percent of the nation’s population will 65 or over - compared to just 13 percent today. Combined with an increasing retirement age, employers are inevitably faced with an increasingly aging workforce. This has its benefits. Loyal employees with decades of experience add value to the business. And yet, it also has its challenges - including how to tackle health benefits for an aging workforce.
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8
Dated: 03-24-2016
For generations, companies viewed the importance of well-being in the workplace with skepticism. Skepticism that stemmed from the misconception focusing on employee happiness detracts from work and the bottom line.
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Dated: 03-24-2016
Software firm bswift’s annual benefits study found that 40% of large employer respondents with wellness incentives offer annual incentives of $500 or more, up from 29% in 2013. This growing trend of incentivizing wellness programs comes as employers seek ways to encourage and maximize employee wellness participation.
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