LEAD Awards 2018: Interview with Melissa A. Thompson, Mood Media
Courses for Employees at All Levels
Posted on 05-23-2018, Read Time: Min
Share:
Category: Best Use of a Learning Management System
LEAD AWARD RANK: 6
Organization: Mood Media
Program: LEAD: Continuous Learning
Program Administrators: Melissa A. Thompson, Human Resources Manager
Hillary Maxwell, Training and Development Manager
Visit: https://us.moodmedia.com
Courses for Employees at All Levels
Our editorial team interviewed Melissa A. Thompson from Mood Media at the LEAD2018 Awards this past February. Here are some excerpts from the exclusive interview.
What is the overall objective of your program?
Our Continuous Learning program, which is housed within our Learning Management System (LMS), contains a variety of courses that appeal to all employee levels. Specifically, all in-house Sales training content is provided through our LMS. Courses are assigned to New Hires upon joining the company as well as throughout their tenure as new products become available and business changes are made. After surveying the employee population, we determined they were eager to have additional learning opportunities that they could incorporate into their day-to-day without taking them away from their duties for long periods of time. As a result, we invested in a package of microlearning content and loaded courses into the LMS and made them available to all employees. Subjects range from Communication to Time Management, Leadership to Business Fundamentals. As microlearning courses, each is on average 4-12 minutes in length which fits in with employee needs as they navigate their daily tasks. Some courses are combined to create a curriculum that can be completed all at once or within the individual course time over several days.
Who do you impact with your program?
LEAD: Continuous Learning microlearning courses are available to all Mood employees based in the US. Courses can be assigned by Direct or Indirect Management or employees can request courses ad hoc for their own growth and development.
What are the lessons you’ve learned this year from facilitating your program?
Our employees appreciate and desire the convenience and the variety the microlearning courses provide. The ease of being able to request training that best fits their needs and receive the content in small, digestible snippets of time gives them the flexibility to incorporate learning into their day-to-day. For example, employees will voluntarily complete training when there is unexpected down time in the day.
How do you measure the return on investment and success of the program?
Our usage reports really help us gauge employee involvement. We also offer a bonus for completing courses through our Employee Recognition platform where employees can earn 25 points per course, up to four per month. Points can be redeemed for various rewards, including gift cards, company merchandise, and even PTO.
What lies ahead for the program and how will it continue to succeed?
Going forward, we will be adding and updating available microlearning content as well as adding additional Mood-specific training. We are able to create training based on business needs and targeted subject areas that may be important to the company at that time. This also helps us deploy required training and remain in compliance.
What is the overall objective of your program?
Our Continuous Learning program, which is housed within our Learning Management System (LMS), contains a variety of courses that appeal to all employee levels. Specifically, all in-house Sales training content is provided through our LMS. Courses are assigned to New Hires upon joining the company as well as throughout their tenure as new products become available and business changes are made. After surveying the employee population, we determined they were eager to have additional learning opportunities that they could incorporate into their day-to-day without taking them away from their duties for long periods of time. As a result, we invested in a package of microlearning content and loaded courses into the LMS and made them available to all employees. Subjects range from Communication to Time Management, Leadership to Business Fundamentals. As microlearning courses, each is on average 4-12 minutes in length which fits in with employee needs as they navigate their daily tasks. Some courses are combined to create a curriculum that can be completed all at once or within the individual course time over several days.
Who do you impact with your program?
LEAD: Continuous Learning microlearning courses are available to all Mood employees based in the US. Courses can be assigned by Direct or Indirect Management or employees can request courses ad hoc for their own growth and development.
What are the lessons you’ve learned this year from facilitating your program?
Our employees appreciate and desire the convenience and the variety the microlearning courses provide. The ease of being able to request training that best fits their needs and receive the content in small, digestible snippets of time gives them the flexibility to incorporate learning into their day-to-day. For example, employees will voluntarily complete training when there is unexpected down time in the day.
How do you measure the return on investment and success of the program?
Our usage reports really help us gauge employee involvement. We also offer a bonus for completing courses through our Employee Recognition platform where employees can earn 25 points per course, up to four per month. Points can be redeemed for various rewards, including gift cards, company merchandise, and even PTO.
What lies ahead for the program and how will it continue to succeed?
Going forward, we will be adding and updating available microlearning content as well as adding additional Mood-specific training. We are able to create training based on business needs and targeted subject areas that may be important to the company at that time. This also helps us deploy required training and remain in compliance.
Error: No such template "/CustomCode/topleader/category"!
