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If you work in any sales- or service-related position (and today we all do), you encounter many setbacks. Resiliency is the ability to find the inner strength to grow through a set-back, challenge, or opportunity. Resiliency is not about bouncing back from a situation. It is about growing through it. Resiliency is not about pain. It is about possibility. Resiliency is not about adversity. It is about advantage.