8
Dated: 10-22-2013
Early in my career, I was given this advice by a senior executive: Be known for the questions you ask, not just the answers you give.
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8
Dated: 10-09-2013
As the authors to this stellar edition of Leadership Excellence attest, great leaders think and act differently.
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8
Dated: 10-08-2013
As a sales coach, I’m always evaluating a company’s sales and service personnel. I often wonder, Do they treat all of their customers like that? Why did they say that? Do they have any clue what conclusion I come to when I hear that?
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8
Dated: 10-08-2013
On what does healthy self-esteem depend? Your genetic inheritance is part of the story. You may be born with certain inherent differences that may make it easier or harder to attain healthy self-esteem—differences of energy, resilience, or disposition to enjoy life.
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8
Dated: 09-25-2013
If goal setting, positive thinking, daily affirmations, self-talk, dream building, visualization, chanting, fire walking and every other motivation technique that self-help gurus preach actually worked, then why are they failing you miserably?
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8
Dated: 09-25-2013
Despite inconsistent results, companies continue to rely on the same basic sales models they have used for decades—finding they are too slow to keep up with the changes materializing in the diverse customers and markets they serve. This is wreaking havoc with their growth plans.
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8
Dated: 09-24-2013
Do you trust your sales and service reps? Do they trust you? Do your customers? What is the meaning of trust? You might say, confidence, character, integrity, or walk the talk. I find several concepts to be central to the idea of building and maintaining trust. The TRUST acronym is a way for me to highlight five central elements:
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8
Dated: 09-24-2013
All too often, service is not a priority for management. Instead of focusing on people—on their customers—they focus on numbers. What they don’t realize is that, if they would pay attention to their customers’ needs and do whatever they can to fill those needs, the numbers will improve.
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8
Dated: 09-24-2013
The most common approach to customer loyalty today is devoting limitless resources to dazzling people in order to inspire their undying loyalty, but we find that delivering on basic promises and solving day-to-day problems has far greater impact on customer loyalty.
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8
Dated: 09-24-2013
In the post-recession economy where new technology start-ups are often more highly valued and touted than venerable companies of long standing, Princess House may sound old school. But this 50-years-young direct selling company is just hitting its stride, growing business and creating new entrepreneurs, or home-based business owners, daily. Companies like Princess House—providing life-enhancing home-based income opportunities and quality cookware and home entertaining products—are fueling the economy.
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