Prep Course FAQ

HR.com is a social network with extensive career resources to support human resource professionals. HR.com provides HRPs with professional certification exam preparation options and recertification credits. HR.com is not a certifying institute and does not distribute the professional certification exams. See HRCI and SHRM sections below for information on the certifying institutes.

More information on the Institute for Human Resources can be found at crm.hr.com/prepcourse

HRCP is the Human Resource Certification Program. HRCP is the resource from which the HR.com prep course sources its study and learning materials.

More information can be found at www.hrcp.com

HRCI is the Human Resource Certificate Institute; a separate entity from HR.com. HRCI is an American organization that administers NCCA accredited HR certification exams.

Exams include:

• Professional in Human Resources (PHR®)
• Senior Professional in Human Resources (SPHR®)
• Associate Professional in Human Resources (aPHR®)
• California Certification (PHR-CA®)
• Associate Professional in Human Resources - International (aPHRi&TM;)
• Professional in Human Resources - International (PHRi&TM;)
• Senior Professional in Human Resources - International (SPHRi&TM;)
• Global Professional in Human Resources (GPHR®)

Visit www.hrci.org for more information.

SHRM is the Society of Human Resource Management; a non-profit membership organization. SHRM is well known for its cross country chapters and annual conferences and until recently its strong ties with HRCI. In 2014 SHRM distanced itself from HRCI as it created its own set of competencies based exams - the SHRM Certified Professional (SHRM-CP) and the SHRM Senior Certified Professional (SHRM-SCP).

Visit www.shrm.org for more information.

HRCI exams are held year round and applications can be submitted to www.hrci.org at any time. Application processing times are approximately two weeks and approved applicants may test two weeks thereafter. Applications are valid for 6 months (180 days), after which time the application becomes stale and void.

2nd chance insurance can only be purchased during the application process. Applicants are highly advised to consider this before beginning the application process as this cannot be added on after the initial exam payment. The cost of the insurance is non-refundable if an applicant passes the exam. If a test-taker does not pass their exam and needs to use the pre-paid insurance, they will then receive more instructions in their emailed final exam report (approximately two weeks after the exam). Test-takers testing on pre-paid insurance must wait 90 days before they can test again and the exam must be taken within 3 months.

Please visit the HRCI website for fees and application procedures. HRCI – www.hrci.org

Spring:  May 1 – July 15
Winter:  December 1 – February 15

There is a preset application window in which you can apply to sit for your exam. Please visit the SHRM website for respective testing dates, fees and application deadlines. SHRM – www.shrm.org/certification

HR.com is the company that provides the prep course to help you pass your exam.
HRCP is the company that HR.com has partnered with for their effective study materials approach.
HRCI is the accreditation institute that you register with to take your exam.
SHRM is a competing certification institute to HRCI.

Students will receive:

• 37+ hours of live online classes with a qualified, certified professional and instructor
• 5 study manuals – one for each body of knowledge on the exam
• Quick study flash cards
• Hundreds of online practice exam questions
• Ongoing mentoring and study guidance
• Exclusive access to HR.com's online learing environment

Learners enrolled in the 16-week live instructor-led program preparing for the PHR/SPHR/SHRM-CP/SHRM-SCP prep course or the 10-week live instructor-led course for the aPHR are eligible for the money back guarantee. In order to qualify, the following stipulations must be met:

• Must pass each of the practice assessments provided as part of enrollment in the prep course with an 80% or greater on each assessment. (The free 20-question practice test does not count). Only scores earned from date of enrollment or course start date (for deferred classmates) up until the scheduled exam date will be considered. Practice test scores earned after an exam has been taken will not be considered.
• Must read the Guide for Successful Exam Preparation from HRCP in its entirety.
• Must attend at least 80% of the live online classes.
• Must test within three (3) months of completing the course.

**HR.com reserves the right to disqualify an enrolled prep course learner if dishonest practices are identified and rendered.

Each group is maintained to be as intimate as possible; however, we strive to accommodate all customers to the class date and time of their preference. Classmates will specialize in an array of HR disciplines, thereby enriching the resources within the group. Classmates may be working towards any of the available professional certifications available.

HR.com strives to offer multiple cohorts each month, allowing for make-up classes.

**All efforts are made to create make-up opportunities. However, make-up opportunities cannot be guaranteed under all circumstances.

Attendance is tracked in the live instructor led courses. Since these classes are held in virtual classrooms, attendance records are generated for those who log-in using their username and email addresses. Instructors maintain attendance records to uphold the money back guarantee and to serve as a study coach.

Each group is designed to meet once or twice per week for 16 weeks (PHR/SPHR/SHRM-CP/SHRM-SCP course) or 10 weeks (aPHR course). The total time for each lesson may range from 1 to 2.5 hours, depending on whether it meets once or twice per week.

Your individual UPS tracking number has been provided by email from HRCP at the time of enrollment. Often this email may go to spam. Please check your spam folder in your email client. Enter your tracking number at www.ups.com to determine the expected delivery date.

If you are not able to locate this information please contact us at certification@hr.com.

A unique has been created for individual users and is sent via email from HRCP at the time of enrollment. Often this email may be to spam. Please check your spam folder in your email client. If you are not able to locate this email please contact us at certification@hr.com.

The self-paced eLearning course has been designed on an asynchronous learning platform and allows the learner to prepare for their exam at their own pace. Included in enrollment of an eLearning course is the comprehensive learning system and an assigned virtual instructor and coach to aid in your preparations.

Students will receive:

• Up to 20 hours of live online classes with a qualified professional and instructor
• 1 online study manual
• Quick study flash cards
• Hundres of online practice assessment questions
• Ongoing mentoring and study guidance
• Exclusive access to HR.com's online learning environment

Instructors have been selected for their Human Resources knowledge and experience – both professionally and academically. Instructors have earned their professional designation, Masters in HR and other similar certifications.

Additionally, all online instructors have experience facilitating in an online forum and share a common purpose – to ensure the success of our valued test go'ers!

	PHR/SPHR/SHRM-CP/SHRM-SCP		aPHR
Live Instructor Led Course	prices start at $1055		prices start at $755
Online eLearning Course	prices start at $880		prices start at $580

All live sessions are recorded and archived for access and convenience of learners. Recordings will be uploaded to the HR.com site within 48-72 hours following the live session. Learners have access to all archived recordings, supplemental and supporting documents, and practice exams for two (2) years from the date of program enrollment.

You should receive a welcome email within 12 hours of purchasing your course on the HR.com website. If you do not receive it, please check your spam folder and ensure that you have added certification@hr.com and info@hr.com to your contact list. If you purchased your course through one of our partners (HRCP or HRCI), please allow 24-48 hours after purchase to receive the welcome email. The welcome email will include options for your live orientation session. It is very important that you attend one of our scheduled orientations prior to beginning classes this semester. These orientations will get you up to speed on how to join the live sessions, where to find your online practice components, as well as other important aspects of our program. In addition, you can begin to familiarize yourself with what to expect by viewing the *How To Get Started video* (https://www.youtube.com/watch?v=rrZyNXlxrhM), which will also be included in the welcome email. Please do not hesitate to email us with any questions or concerns at certification@hr.com.

The class instructors are HR practitioners and academics. They also serve as mentors and coaches throughout the course. Students are encouraged to ask questions and seek solutions with their instructor. Questions, concerns, and comments are always welcome – please email us at certification@hr.com.