Navjit Singh

I also disagree. I do believe that HRO can be a great success for any Company, which has large number of employees spread across geographies. There are few points which needs to taken care of:

a) It has to be a partnership approach with the servicing company.
b) A clear cut understanding what outcomes are perceived.
c) What needs to be outsourced and Insourced.
d) An experience Partner, who shares the company (outsourcer) vision.
e) Clear cut measurement matrix
f) Phase manner implementation
g) Buy-in within the organization.

We have implemented few outsourced shared services centers for organizations and have been able to deliver Quality, on time solutions, increase in Employee Satisfaction ratings. We also have been able to showcase a +ve ROI.