Shaun Dunphy

My personal view based on the last 15 years of working in a mix of client-side and HRO-side roles is that one size does not fit all.  Each organisation is different and it would be wrong to assume that "Administrative Excellence" is always about providing a basic commodity service. The main difference between F&A outsourcing and HR outsourcing is the level of expectations set by Line Managers and Employees about the capability of the Service Centre to handle unique people-affecting transactions and queries.

If your internal HR is a mess and you try to outsource it then you are likely to end up with an outsourced mess.  There will be a level of dissatisfaction with its service but at least you will know how much it costs.

It works best when their is mutual respect and trust, plus a recognition that the services need to be run a viable business within a business.

Shaun
</br>