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    CAN TECHNOLOGY IMPROVE EMPLOYEE ENGAGEMENT?
    Monika Saigun
    Studies around the world have revealed that engagement levels have a direct impact on employee's performance and consequently on the bottom line. A well established co-relation exists between employee engagement and business results.

    Engagement : Some Quotes (from articles in professional journals)

    Work never kills a person; the absence of it (unemployment) has killed many.

    Remaining idle is not human nature.

    No one likes to avoid work if there is clarity on what to do & how it will be evaluated.

    Keeping work force idle produces negativity which impacts on team performance.

    Engagement comes through involvement; people deliver more if they are emotionally involved with the work.

    Delaying decisions on personal issues creates stress & diverts employee's attention from work.

    Absence of engagement is a challenge that can produce industrial unrest.

    Unless you know people intimately, you can't engage them effectively.

    To keep their teams engaged, managers have to remain super-engaged.

    An empowered manager is an incubator of employee engagement.

    Employee motivation improves engagement levels.

    Trust, developed through transparency, promotes engagement.

    Engagement is fostered by Leadership; managers who lead from the front keep their task force actively engaged.

    Occasional encouragement always improves engagement.

    Engagement comes through commitment.

    Attitudinal transformation creates a temperament for healthy engagement.

    Employee engagement has transformed many organizations.

    Who is an engaged employee?

    Experience reveals that engaged employees always demonstrate most of the attributes given below:
    Good understanding of company's business.

    Full clarity about own role & job deliverables.

    Always achieve assigned goals; often exceed expectations.

    Keen to put in extra-effort to accomplish a task.

    De-link own performance from rewards & recognition.

    Keep the work bench neat & tidy and take good care of job tools.

    Always keen to learn something new.

    Exhibit high energy levels at all times.

    Highly information conscious if in the position of a supervisor/ manager.

    Never say, “it is not my job”.

    Willingly take on additional responsibility.

    Have an outstanding record of personal discipline & attendance.

    Self accountable & highly responsible: have no back-log of work at any time.

    Always available to assist others; provide willing support to the team.

    Have a consistently high record of performance.

    Never come under pressure : always cool and adaptable by nature.

    Not over-concerned with work-life balance.

    Bubbling with new ideas: enjoy experimenting.

    Seldom initiate complaints & grievances.

    Consciously improve processes that impede work.

    Highly allergic to slow & sluggish people.

    Always lead subordinates though personal example.

    What Reduces Employee Engagement:

    A common problem with organizations is demanding more productivity without creating a conducive work environment which enables involvement of employees at all levels. Some of the diseases observed are as under:

    Lack of awareness of the management about the use of modern HR technology to create a healthy work environment.
    Lack of empowerment of the managers/ supervisors.

    HR Technology for creating healthy work environment

    20 to 30% of an employee's time is spent on personal issues such as:

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