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Ask most any owner or executive from the corner ma-and-pa newsstand to the Fortune 100 CEO if he or she is committed to creating an innovative product or customer experience and you will hear a resounding "yes!" from all. Then why is it that there... More...

When someone visits a site, listens to a webinar, or downloads a white paper, we are merely hoping s/he is a prospect. I’m reminded of the days when I just did conventional sales and had a shoe box filled with business cards of folks who hadn’t boug... More...

"Brains, like hearts, go where they are appreciated." — Robert McNamara, former U.S. secretary of defense and president of the World Bank * Whether or not your team or organization develops a healthy recognition and appreciation culture depend... More...

"Half the world is composed of people who have something to say and can't, and the other half who have nothing to say and keep saying it." — Robert Frost, early 20th century American poet We can't inspire and energize people with memos, mission st... More...

This fall we’re deep in the thick of helping a number of Clients plan and execute extensive multi-year implementations of leadership and culture development processes to dramatically boost customer service, product/service quality, safety, employee e... More...

The New Brain for Business Institute Diane Marentette and Richard Trafton, Ph.D.

If you’re like me, you are probably in the middle of some change effort right now, either business or personal. If you are like most people, you also have quite a history of change efforts. Who hasn’t? What business hasn’t? To steal from Dr. Phil... More...

Have you ever been involved in a conversation that went something like this: “Why did you get so upset at what I said?" "Look, all I said, was 'blah, blah, blah.'” “Yes, but what you meant was XXXXX.” “All I said was, ‘blah, blah, blah.’... More...

We don’t get objections because buyers don’t like us or our solutions. Or because they don’t trust us. They object – push back – because they are protecting themselves from the fallout that would happen if something new entered their environment befo... More...

Adapted from Coaching for Leadership, Goldsmith, Lyons and Freas, Jossey-Bass, 2000 by Marshall Goldsmith As leaders we usually preach values involving people and teamwork, but sometimes excuse ourselves from their practice. Even more often, or... More...

"My definition of self-actualization...when you are confused about the difference between work and play." — Ken Blanchard, leadership author and consultant Years ago I worked in a company with a powerful and emotionally intelligent CEO. A favo... More...

"Grant me the patience to continuously improve some processes, the courage to radically reengineer others, and the wisdom to know when to do either." Michael Hammer and James Champy kicked off the reengineering trend with their bestselling book, R... More...

"If you ask (people) what they want in a leader, they usually list three things: direction or vision, trustworthiness, and optimism. Like effective parents, lovers, teachers, and therapists, good leaders make people hopeful." — Warren Bennis, An Inve... More...

Written by Sean Townsend from Psychometrics Canada (www.psychometrics.com) Ancient wisdom and modern psychology are coming together in a unique career program for Aboriginal students at the University of Saskatchewan. Dwayne Docken, career dev... More...

A colleague recently told me that ’sales questions are hot now.’ But I don’t know what that means: 1. what is a ’sales question’? 2. what makes them ‘hotter now’ than before? 3. what is their intent? I’m going to go out on a limb her... More...

"Communications help to keep people feeling included in and connected to the organization...give people information, and do it again and again." — William Bridges, Managing Transitions: Making the Most of Change * You need to establish the few... More...

"Before you say what you think, be sure you have." — Malcolm Forbes, past publisher of Forbes magazine Communication is both a symptom and a cause of organization performance problems. Over the years, we've heard hundreds of managers use communica... More...

"Today's successful business leaders will be those who are most flexible of mind. An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait. . . Leaders will have to guide the sh... More...

Learn how to create hr practices that will also create more money for yourself and your company. Effective communication techniques result making you feel better about yourself as you make a difference in your company. Come to my webinar on October 2... More...

"Success is every minute you live. It's the process of living. It's stopping for the moments of beauty, of pleasure; the moments of peace. Success is not a destination that you ever reach. Success is the quality of the journey." — Jennifer James, Suc... More...

Dr. Jan Northup, President of Management Training Systems, Inc., is pleased to announce that her book, The Promotable Woman, Have We Come A Long Way, Baby? is now available for wireless technologoy through Amazon.com. Responding to requests... More...

COACH YOURSELF TO WIN: 7 Steps to Breakthrough Performance on the Job and in Your Life (McGraw-Hill, October 2010), examines the key question: How can you achieve permanent behavior change both in the workplace and in your private life? Bringing o... More...

Digital sales approaches are faulty: they * drip content with no clear understanding what the best content or interval should be, * follow digital footprints with no clear understanding of exactly who is on line, what weight they have on the Buying... More...

By John Kenworthy Trust is leader's and a networker's bankroll. With trust, he or she is solvent, without it, he or she is bankrupt. A trusted networker, like a trusted leader, has a thick bankroll of crisp bills. Every time you act inconsisten... More...

by J.H. Lee I was recently asked a question to determine the difference between actual networking events and events in which to network. Believe it or not, there is a distinct difference between the two. If you are an individual who enjoys the ... More...

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News

Pixar's Eight Beliefs That Create a Culture of Passion

WHO IS A PROSPECT. NO - REALLY.

Pathways and Pitfalls to Giving Personal Recognition and Appreciation

Inspiring and Energizing with Strong Verbal Communications

Keys to Strategic HR Leadership

Your Brain on Autopilot! Change is hard. Here is one reason why...

Make Sure Your Nonverbal Cues Don't Contradict Your Words

Managing the pushback we create

Coaching for Behavioral Change

Stop Working and Start Living

Managing the Reengineering-Incremental Improvement Paradox

The Dynamic Power of Hope

Tradition Meets Type

Sales questions are hot now

Education and Communications Pathways and Pitfalls

Communication Strategies, Systems, and Skills

Change Management Can Lead to Rigidity and Resistance to Change

HR That Works Webinar - October 20th, 2010

HR That Works Webinar - October 20th, 2010

Celebration is the Pause that Refreshes

The Promotable Woman Have We Come a Long Way Baby? book now available for wireless devices

COACH YOURSELF TO WIN: 7 Steps to Breakthrough Performance On the Job and in Your Life

Digital Sales Activity: finding buyers too late in their journey

Trust - A Leader's And Networker's Currency

Networking Events Vs Events to Network

	Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?

	Base Pay Increases Remain Steady in 2007, Mercer Survey Finds

	Online Overload: The Perfect Candidates Are Out There - If You Can Find Them

	Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments

	Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash