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    Blogs / Tags / The Service Journey
    Susan Hoekstra Recently, I made an appointment with my doctor and requested the first appointment of the day. I had a lot I planned to accomplish that day (and I hate to wait!). I was given the 9am appointment. First one! Perfect. When, on the day of my appointment... More...
     

    Susan Hoekstra Everyone these days wants and says they're service-oriented. Many times, in today's economic climate, with commoditized products and services abounding, customer service is in fact the only differentiator. Those who deliver a great service experience... More...
     


     
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