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Karla Brandau, CSP (Certified Speaking Professional)

Depuzzle Human Behavior By Karla Brandau, CSP CEO of Workplace Power Institute Organizational camaraderie and productivity involve relating to others across a chasm of significant behavioral differences. Improving your "people skills" helps you... More...

Henry Ford once said that too much friendship in the workplace is a bad thing. A few years ago, a Conference Board survey found that 87 percent of North Americans didn't like their jobs. Now, a more recent survey reveals that only 45 percent of Ameri... More...

NEW YORK, March 10, 2010…In today’s world, companies must tend their brands more diligently and painstakingly than ever, according to The Conference Board Council on Corporate Brand Management in a report published today. “When the world emerges f... More...

The Conference Board Employment Trends Index™ (ETI) rose in February for the sixth consecutive month. The index now stands at 93.5, up from January’s 93.2. During the past six months, the index increased by 13.4 percent (annual rate), the hig... More...

The Conference Board in the U.S. has characterized change management in the current environment as "urgent, significant, and difficult," as demographics, technology, and economic turmoil combine to challenge the most fundamental aspects of organizati... More...

U.S. LABOR MARKET FACES BUMPY ROAD FROM RECESSION TO RECOVERY Discouraged Workers’ Journeys In and Out of the Workforce Add Complexity The contradiction that showed U.S. employment and unemployment both going up in January is one of several compl... More...

Getting exposed to X-ray radiation is no longer limited to hospitals; it is now a routine part of the airport screening process. According to a recent article by Betty Long on the EBN Benefits News website, as a result of the well-known blow-up attem... More...

When you think about your personal good and poor service experiences, many times those experiences come down to the experience had with individual employees who work at the firm. Delivering an excellent client experience is most often dependent upo... More...

I came across this recent study done by the Strativity Group and just had to pass along this critical information. If service has been pushed to the back burner because in this economy you feel there are more important issues, here's some imp... More...

Leading a culture of service excellence involves a vision and the ability to clearly communicate that vision through the organization, all the way down to front-line staff. Because the scope of service is so large, however, management may feel as if ... More...

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Depuzzle Human Behavior

BFF in the Workplace a Good Thing?

BRAND MANAGEMENT MEETS THE BOTTOM LINE

The Conference Board Employment Trends Index™ (ETI) Increases

Change Management 2010: The Human Dimension

U.S. LABOR MARKET FACES BUMPY ROAD FROM RECESSION TO RECOVERY

Radiation at the Airport

Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ...

Service Pays Even In a Poor Economy

There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service

	Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?

	Base Pay Increases Remain Steady in 2007, Mercer Survey Finds

	Online Overload: The Perfect Candidates Are Out There - If You Can Find Them

	Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments

	Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash