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You want to be the manager who is all over the details. You want to know who is doing what, where, why, when and how? You want to keep track of your employees every step of the way. That means you've got to monitor, measure, and document performance... More...

By Dianna Booher With the holidays in full swing, we're all trying to accomplish more and more. This season, handle less and accomplish more. Identify and eliminate unnecessary paperwork and handle "must-do" communication effectively... More...

Ask any group of managers if they view themselves as an elite within their organization and you can be sure they will deny it. You'll hear comments such as: "I have an open-door policy" and "I take pride in always being accessible ... More...

Sometimes you find yourself having to manage people in the workplace but you don't have direct authority over those people. You don't control reward; you can't impose detriments, so you don't have authority (see Weber). But if you don't have authorit... More...

Imagine a team meeting around a conference-room table. They are reviewing progress and making plans. Charts are reviewed, slides are projected, documents are handed out, and calculations are made. Now imagine that standing in the middle of the confer... More...

Brian’s head was starting to throb as he scrolled through the two dozen new voice and e-mails messages on his Blackberry while walking to his cubicle. Looks like another crazy day in the hamster cage he muttered to himself as he saw his phone m... More...

Many people listen poorly because they have no intention of listening well. They're preoccupied. They're too busy talking so that they can feel understood. Have you ever heard people say that they don't have time for something: golf, a fundrai... More...

One of the toughest tasks in management is fixing dysfunctional or unproductive teams. A recent article by Anne Field in the Harvard Business Review provides some practical tips to overcome this challenge. She suggests clarifying a teams purpo... More...

When people first hear about Buying Facilitation®, they ask: ‘But if we can’t ask about needs and discuss our solution, how do we sell?’ The short answer is, you don’t. At least not when you are accustomed to. Because t... More...

Richard Boyatzis, one of the founders of competency theory and a professor at Case Western Reserve University reports, "From my research I'm left with the impression that half of the managers in organizations are decreasing value, not adding val... More...

We've known for decades that money doesn't motivate most people to higher levels of performance. In his seminal 1959 book, The Motivation to Work, Frederick Herzberg identified money as a "hygiene factor." If we feel we're not fairly compen... More...

Isidor Isaac Rabi was an Austrian born, American physicist who won a Nobel Prize in physics for his work in nuclear science. He was once asked how he became a scientist. Rabi explained that each day after school his mother would discuss his school da... More...

Mastery doesn’t mean perfect I run across a lot of high performing leaders in my work. And some of them have a trait in common—the intense drive to be perfect. It’s what propels them to master their specialty, but it can also be ... More...

Dear Joan: I am in a job hunting dilemma. I was fired fifteen months ago from my last position, of three years duration, due to differences in management styles. A few months later, I obtained an independent contractor position. On my resume, I a... More...

A key element of "knowing thyself" is sorting out what's really important to you. Without a clear sense of our personal principles and priorities, it's almost impossible to bring the picture of our preferred future or vision sharply into fo... More...

"Learned helplessness is the giving-up reaction, the quitting response that follows from the belief that whatever you do doesn't matter. Explanatory style is the manner in which you habitually explain to yourself why events happen....An optimist... More...

Like improvement efforts, effective reward and recognition is an integrated process, not a bolt-on program. Since you can't make your team or organization into something different than you, it has to start with you. Whose needs are your recognitio... More...

Let me say something you’re not going to like: If a buyer truly needed your solution they would have either bought it already or resolved their problem already. David Sandler called the buyer’s need ‘Pain.’ But think abou... More...

Leadership Under the Microscope by Jack Zenger, Joseph Folkman and Kurt Sandholtz Let's face it: leadership development has been stuck for a long time. The most fundamental questions are still in dispute. In this landmark white paper, Jack Ze... More...

In today’s extroverted business world, introverts can feel ignored, overlooked, and misunderstood. In fact, according to my research—a two-and-a-half year national study of introverted professionals—four out of five introverts say e... More...

We turn on the television and see certain people speaking before major crowds or handling an experienced reporter with finesse and it looks so effortless. But are great speakers made, or are they just born that way? Are they born with a gift that mos... More...

The Conference Board Measure of CEO Confidence, which had increased in the first quarter of 2009, surged in the second quarter. The Measure improved to 55, up from 30 last quarter (a reading of more than 50 points reflects more positive than negative... More...

Think of all the time you have put in and the energy you’ve exhausted on attempts to cajole client contacts who love to say “no” but can’t really say “yes.” It can be a frustrating, morale-beating process. It also ... More...

Since the recession hit, one of the few businesses making bank has been the survey business. Okay, maybe "bank" isn't the best word to use anymore, but suffice it to say they're keeping busy. One survey says that at the top of the list o... More...

Tags

News

"Keep Track of Your Employees Every Step of the Way"

5 Tips to Handle Less, "Do" More This Season

Stop Managing and Start Leading

"When You Don't Have Authority, You Have to Use Influence"

Authentic Communication: Dealing with Moose-on-the-Table

Moving Out of a Career Rut

Decide That You WANT to Listen

FIXING DYSFUNCTIONAL TEAMS

How Do We Sell If We Don't Understand Needs?

Might is No Longer Right

Might is No Longer Right

Beyond Manipulating and Motivating to Leading and Inspiring

Signs of Stagnation

Joan Lloyd's HR Words of Advice: Mastery doesn’t mean perfect

Joan Lloyd's HR Words of Advice: Fired job hunter wants to avoid negative reference

Clarifying Our Core Values

Leaders Inspire Their Teams With Optimism

Personal Recognition and Appreciation is an Inside Job

When Does A Buyer Buy?

Leadership Under the Microscope

The Introverted Leader

Are Truly Effective Public Speakers Made, or Are They Born?

CEO Confidence Improves in Second Quarter

5 Trigger Tips To Turn Your “No” Client Into A “Yes” Client!

Management in Real Life: When It’s Time To Get Tough

	Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?

	Base Pay Increases Remain Steady in 2007, Mercer Survey Finds

	Online Overload: The Perfect Candidates Are Out There - If You Can Find Them

	Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments

	Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash