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Analog television is no more! Stations are now digital broadcasters. If you have an analog television you can no longer receive programming without a digital converter box, changing your television, or ordering a paid programming service. Most of yo... More...

Oh my, can there be heresy in the words in the title? A Nielsen Wire study notes statistics that illustrate the rise of social media use in recent years. We inherently know that social media use rises each year (from the turn of the 21st century, ... More...

10 General communications advice This is a list of general best practices, applicable to all 4 players of an organization. There is no priority order, so they are not numbered. - Create context. At the very least make sure everybody is cle... More...

Many of us spend most of our waking hours working or thinking about work. And we don't work in a vacuum—there are always people with whom we must interact. Our work relations can be an inspiration, or they can drag us down and make life a living ni... More...

Hearing without listening happens all the time in business relationships. At some point, we’re all guilty of it. Maybe we’re preoccupied with another matter and don’t really pay attention to what Jack is saying. At times, we beco... More...

How’s your stress level? If you’re like many workers today, not so good. There are some who say our stress level, with the rate of change and economic challenges, is higher than ever, with no end in sight. The Canadian based Hans Se... More...

In a recent survey conducted by employee recognition strategist Globoforce, employees admitted that their morale and productivity are in a state of decline due to recessionary cutbacks. According to the survey, 70 percent of employees indicated that... More...

Many Canadian organizations are experiencing deep and debilitating morale crises, just as they're trying to cope with a challenging business climate. Companies are finding that a large number of their workers, supervisors, managers and executives ... More...

#1: PERFORMANCE-BASED COMPENSATION. Gen Yers want to know what targets they need to hit in order to get paid more. They want to know, exactly what do they need to do, exactly how, and exactly how many times? #2: FLEXIBLE SCHEDULES. Gen Yers want t... More...

During a Practice Safe Stress and Team Building workshop for legal assistants and support staff of a major law firm, a paralegal, with an edge in his voice, recalled a frustrating encounter with one of the firm’s partners. Apparently, misinfor... More...

For years, the research on Employee Engagement has centered on how managers and organizations can build higher levels of Engagement in the workplace - a continued focus on what Best Practices can be employed to make a workforce more Engaged. Simply p... More...

Communication can be a tricky thing and there are four steps that we can take to help us be as effective communicators as possible. They are: 1. Formulate –What do you want to say and how. 2. Send – Give out the informat... More...

Labor law holds generally that employers can require employees to adhere to reasonable workplace standards for appearance, grooming and dress, so long as neither gender is disproportionately burdened. To that end, “employers may have differe... More...

So you've got an employee who is chronically late. How do you deal with that? I'll tell you what some managers do. They schedule a meeting with that person first thing in the morning. But I don't think that's the best approach. You've got somebody wh... More...

Negotiations play a major part in our everyday work experience. We negotiate with coworkers, colleagues, and customers in accepting ideas and proposals, in winning jobs, in buying and selling products or services, and in resolving conflicts. Yet re... More...

Following are selected excerpts of a series of e-mail exchanges I had with a reader of my books and articles. It's a great example of having the self-esteem, and mustering the courage, to do all you can to change your job situation (some of those det... More...

My last article, Pruning Thorns from Roses: HR's Role in Managing Disruptive Key Employees,1 explored approaches for managing difficult key employees. Several readers of this article requested that I examine what they felt was a more difficult and pe... More...

Which statement is true? Bullying behavior in the workplace: " Is commonplace. " Can have a significant adverse impact on a company's bottom line. " Is usually ignored by management. In fact, all three statements are true. Surp... More...

With rising fuel costs, longer commutes, and threatened layoffs, workplace morale is at an all-time low--and frustration is on the rise. In many cases, workers are being asked to do more work for less pay. The result? Frustration and desk rage are ra... More...

Mediation adopts a 'no-blame' approach when supporting people in resolving their dispute. And the reasons behind doing this are just as relevant in any difficult situation such as a complaint, or relationship breakdown or other destructive conflict s... More...

A bright line differentiates client advocacy in mediation from other forms of client advocacy. Good lawyers know the difference and are getting much better results from mediations than those who do not make this important distinction. As the lega... More...

Imagine that, a couple months ago, you bought a house in a nice new development. The house is only ten years old or so and looked good when you bought it. You paid more than you had thought you would have to in order to live in the area, but you're s... More...

At one time or another, most employees you manage will have personal problems that hinder their job performance. Often, the problems aren't serious and employees can quickly return to normal productivity. But in some cases, deeper personal pro... More...

Every experienced mediator I know has developed an individual style. The mediator's opening statement, our use of caucuses (or not), the degree of evaluation with which we are comfortable, and effective techniques for moving through impasseall of th... More...

Discipline and termination meetings are emotionally charged events that carry the potential for nasty words, hurt feelings and even legal troubles.HR professionals and supervisors never know how employees will respond to discipline or firings. But th... More...

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Avoid Being an Analog Communicator in a Digital World

Social Networks Enhance Interpersonal Communications

10 + 1 general communications advice

Children in Charge? Changing the Bad Boss Dynamic

The Four Sins Of Bad Listeners

Count Your Blessings

Employee Morale and Productivity Take a Hit Due to Recessionary Cutbacks

Morale Problem? Look in the Mirror

The Eight Self-Building Factors For Generation Y

Transforming Conflict: Replacing Blaming “You”s with Tactfully Assertive “I”s

Why the Lopsided Look at Employee Engagement???

How We Communicate – “Are You Talking to Me?”

Long Haired Freaky People Need Not Apply

Dealing with an Employee Who is Chronically Late

Language Can Shape the Outcome of a Negotiation

Refusing to be Victimized by a Bad Boss

Managing a Difficult Boss (Part I)

Bully in the Workplace: Ignore at Your Peril

Tips for Dealing with Desk Rage -- Theirs and Yours

The No-blame Approach In Mediation

Sincere Opening Statements Bring Best Mediation Results

So You’ve Got a Beef. Now What?

How to Counsel Employees Who Have Personal Problems

Are Mediators Damage Control Experts?: A Case Study of Community Mediation

Responding to Employee Rants: 4 Do's and Don'ts

	Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?

	Base Pay Increases Remain Steady in 2007, Mercer Survey Finds

	Online Overload: The Perfect Candidates Are Out There - If You Can Find Them

	Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments

	Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash