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    Onboarding Best Practices
    Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?
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    Base Pay Increases Remain Steady in 2007, Mercer Survey Finds
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    Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments
    New Survey Indicates Majority Plan to Postpone Retirement
    What do You Mean My Company’s A Stepping Stone?
    Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash
    Do’s and Don’ts of Offshoring
     
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    Blogs / Tags / Contact Center Hiring
    Jeff Furst FurstPerson has been recognized as the “Best Solution Provider for Agent Life-Cycle HR Software in the United States” among this market segment’s top competitors. In the recently released industry analyst report 2010 U.S. Contact Center Market: ... More...
     

    Jeff Furst Frost & Sullivan recently hosted an eBroadcast titled “The First Step Toward Improving the Customer Experience: Recruiting and Hiring the Right Agents”. In Part I , we summarized ideas from Keith Dawson , Frost’s Principal Analyst for In... More...
     

    Jeff Furst Earlier this month, in an eBroadcast coordinated with Frost & Sullivan, Keith Dawson, Frost’s Principal Analyst for Information and Communication Technologies, Mike Trotter, VP of Customer Experience at Vonage, and Jeff Furst, President and CEO... More...
     

    Jeff Furst In an earlier posting, we revealed information about the top reasons for employee turnover in 2009 .  Now we’ll look at another key finding from our 2009 Contact Center Recruiting and Compensation Survey : the average cost and rate of attriti... More...
     


     
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