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    Blogs / Tags / Contact Center
    Jeff Furst FurstPerson has been recognized as the “Best Solution Provider for Agent Life-Cycle HR Software in the United States” among this market segment’s top competitors. In the recently released industry analyst report 2010 U.S. Contact Center Market: ... More...
     

    Jeff Furst Recently FurstPerson conducted research based on job analysis work conducted with contact center organizations. We blogged ( Part I , Part II , and Part III ) about this research but have consolidated the blog postings into a white paper . B... More...
     

    Jeff Furst FurstPerson announced that two of its solutions, 1stSolve and 1stHire , were named winners of the 2009 Product of the Year Award from Technology Marketing Corporation ’s (TMC®) Customer Interaction Solutions magazine, which is the leading pub... More...
     

    Jeff Furst Recently we wrote a whitepaper that outlines 8 steps for great contact center hiring. Over the next few weeks, we will break-out each of these steps. Step 6: Create a proactive recruiting and sourcing strategy A robust recruiting and sourci... More...
     


     
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