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SUMMARY OF TOPICS RECENT DISCOVERIES 1. ESSENTIAL SECURITY ON THE WEB 2. PEOPLE AT WORK 2020 3. STRETCHING THE MOST LEARNING OUT OF PROJECTS 4. MYTHS OF EMPLOYEE TURNOVER 5. TIPS ON WORKPLACE MEDIATION LATEST NEWS ON ALASTAIR RYLATT 6. RE... More...

Like improvement efforts, effective reward and recognition is an integrated process, not a bolt-on program. Since you can't make your team or organization into something different than you, it has to start with you. Whose needs are your recognitio... More...

Team spirit is the catalyst every organization needs to achieve outstanding performance. Strategic plans, marketing, technology and capital investment are clearly important, but emotional commitment of the people using the tools and executing the pla... More...

"There are incalculable resources in the human spirit, once it has been set free." — Hubert Humphrey, former American vice president Remember the old television series, "The Lone Ranger?" A lot of traditional managers see themselves in a similar h... More...

Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent med... More...

Have you seen that commercial where the kitten walks out soaked from inside the family’s Thanksgiving turkey? It was disturbing to me although not in ways obvious at first. If you haven’t seen the commercial it opens with the quintessential family se... More...

Normal 0 false false false MicrosoftInternetExplorer4 Q4B Enters the Healthcare Marketwith Major Clinical Services ProviderHOUSTON(September 30, 2009) - Quantum Solutions for Business (Q4B), a managedrecruiting soluti... More...

I came across this recent study done by the Strativity Group and just had to pass along this critical information. If service has been pushed to the back burner because in this economy you feel there are more important issues, here's some imp... More...

Leading a culture of service excellence involves a vision and the ability to clearly communicate that vision through the organization, all the way down to front-line staff. Because the scope of service is so large, however, management may feel as if ... More...

Sometimes something happens that you know is going to happen, someday perhaps soon, and then when it happened, it’s like, that’s not how I envisioned it. We get use to so many things around us; day after day there they are. Then one day . . . Ashe... More...

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SMARTER BETTER BUSINESS August 2010

Personal Recognition and Appreciation is an Inside Job

Team Spirit Built from the Top

Leaders Help People to Help Themselves

Blocks to Customer Focus

Thanks and Giving Inside and Out

Q4B Enters Healthcare Market

Service Pays Even In a Poor Economy

There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service

Heartbeats Down by 1

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