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    Blogs / Tags / Communication
    The The Discovery Group Part 1 - THE PROBLEM Our research shows that supervisors do a much better job of handling job-related problems than they do handling people-related problems. One of two employees believes that their immediate supervisor does a poor job of solving pro... More...
     

    Tom Terez Perhaps you know Pat. He's that tower of brilliance who has a ready answer for everything. He knows how to quadruple the company's market share in three months or less. He knows how to solve those nagging system problems. He knows how to halve turnov... More...
     

    Don Phin You hear it over and over again. The most successful people and organizations have a "burning desire," "joy," "passion," and "love" for the work they do. Inspiration helps us to "get out of ourselves.&q... More...
     

    Tom Terez Is someone's raging apathy dragging down your team? Then open your mind, roll up your sleeves, and get busy with the following strategies: -- People aren't born apathetic, and few people come to work wanting to be that way. So there's probably a r... More...
     

    Tom Terez Chris knew she worked for a controlling boss, but this took the cake. After she had collated 100 stacks of documents and fastened each stack with a paper clip, her boss walked in and told her to redo the entire job. "Use the colored paper clips ... More...
     

    Coert Visser & Maarten Thissen Why are employees sent to training sessions? Why do they get coaching? What do ''areas of development'' in appraisals usually refer to? Exactly, weaknesses and shortcomings! For much too long HR professionals, managers and employees have had an almos... More...
     

    Tom Terez When workplace whiners start sounding off, it can be as pleasant as nails on a chalkboard. "Our deadline is completely unrealistic." "These specifications are science fiction." "This place is so unfair." Constant negativ... More...
     

    Tom Terez It's not always easy being nice. There are deadlines to meet, conflicts to settle, resources to share, promotions to snag -- all of which can pit people against each other. What to do? Here are 20 practical ideas. If you believe that workplaces work ... More...
     

    Ann Egan A new study from Mercer Human Resource Consulting confirms what many people already suspect: U.S. workers trust in management is low. According to Mercer s 2002 People at Work Survey, which surveyed a representative sample of nearly 2,600 U.S. wo... More...
     

    Gregory Smith Today's businesses must change course quickly. Communication and information are essential to innovation, good customer service, high retention, and change. And it has to flow freely. In a survey my organization conducted, respondents where asked ... More...
     

    Danielle Riposati Managing through uncertain times is a corporate fact of life. But recent events have widened the zone of uncertainty, as companies try to adapt to a shifting geopolitical agenda, continuing economic ambivalence and changing consumer preferences. Many... More...
     

    Ann Egan Contact: Ann M. Egan 1 816 556 4811 ann.egan@us.wmmercer.com American workers will remember 2001 as a year of layoffs, hiring freezes, pay reductions, corporate restructurings, and tremendous economic uncertainty. Despite hopes and projections ... More...
     

    - Loyalty Factor Overall trust in executive and corporate management is the lowest it's been in years. Polls have reached varying figures however it is safe to say that more than 60 percent of American employees do not trust executives. And who can blame them? With t... More...
     

    Stephen Moulton Early in my career I worked for a large aircraft manufacturer. The company´s practice was to draw good workers from the non-exempt ranks, to become supervisors. With the quick switch of a red badge for a blue badge the worker was now a supervis... More...
     

    Don Phin Good To Great by Jim Collins Built To Last positioned Jim Collins, along with mentor Jerry Porras, as corporate researchers on the forefront. Built To Last studied the factors associated with companies that made great progress over competitors fo... More...
     

    James Lee Witt "It´s been my experience, both personally and professionally, that the hardest part of taking responsibility is deciding to do it. Of all the powerful natural forces I´ve confronted in my work-tornadoes, hurricanes, earthquakes, floods-I ... More...
     

    Creative Media Abstract The Internet and pervasiveness of electronic communication has added a new dimension to the skills required of HR professionals--tech writing meets human resources.  There are policies, procedures and handbooks, if not training manuals... More...
     


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