Blogs / Tags / Communication

Imagine a team meeting around a conference-room table. They are reviewing progress and making plans. Charts are reviewed, slides are projected, documents are handed out, and calculations are made. Now imagine that standing in the middle of the confer... More...

Brian’s head was starting to throb as he scrolled through the two dozen new voice and e-mails messages on his Blackberry while walking to his cubicle. Looks like another crazy day in the hamster cage he muttered to himself as he saw his phone m... More...

Many people listen poorly because they have no intention of listening well. They're preoccupied. They're too busy talking so that they can feel understood. Have you ever heard people say that they don't have time for something: golf, a fundrai... More...

One of the toughest tasks in management is fixing dysfunctional or unproductive teams. A recent article by Anne Field in the Harvard Business Review provides some practical tips to overcome this challenge. She suggests clarifying a teams purpo... More...

Have you seen that commercial where the kitten walks out soaked from inside the family’s Thanksgiving turkey? It was disturbing to me although not in ways obvious at first. If you haven’t seen the commercial it opens with the quintessential family se... More...

When people first hear about Buying Facilitation®, they ask: ‘But if we can’t ask about needs and discuss our solution, how do we sell?’ The short answer is, you don’t. At least not when you are accustomed to. Because t... More...

In today’s economic environment, customer service is more important than ever. With fewer consumers spending less money, each dollar spent can be critical to the bottom line of any organization. What is your organization’s customer service standard g... More...

During the holiday season many employees like to take time out of their busy schedule, get together, and celebrate. An overwhelming majority of organizations allow parties, potlucks, and after hour get togethers to not only celebrate the season but a... More...

Working in the advertising and marketing field, I find it interesting to observe the ways in which many of our client companies react to the recommendation that they make social media part of their marketing or talent recruitment and management effor... More...

Dear Joan: I am in a job hunting dilemma. I was fired fifteen months ago from my last position, of three years duration, due to differences in management styles. A few months later, I obtained an independent contractor position. On my resume, I a... More...

There have been a number of business reports recently that point to technology as the largest upcoming short-term business investment while less will be invested in people. Organizations need to find ways to leverage the people they have and create e... More...

As organizations continue to restructure in this troubled economy, does everyone in the organization understand what the new vision is? Do employees know to whom they will report and how their job may look in the future? In this ever changing environ... More...

There have been many articles and discussions recently regarding social media sites and what employers are finding out about themselves and the organizations they operate. Some employees have used such sites to vent about their bosses, working condit... More...

A Self-Directed Seminar is a learning system that offers the content, activities, handouts, advice, and other resources workers receive in a half-day, full-day, or multi-day seminar or workshop on CD-ROMs in a format enhanced by an audiovis... More...

How clear is your vision for the future? Can your employees see where you want to take them? As a leader in an organization you assume the visionary role. Employees look to you for guidance and direction on where the organization is going next. Your ... More...

When the economy does finally take a positive turn, Human Resource professionals agree that turnover will rise significantly as the job market improves. What you do now as an employer is paramount to your short and longer term success when the econom... More...

I have question. Well, actually more than just one question. And I'm going to need your help. You might have all or part of the answer. Well, maybe more a solution than an answer. First, here's what has me thinking and somewhat worried. U.S. wo... More...

So I am sitting here doing what I do (when I sit here) and just in front of me moving quickly from left to right across the ledge is a little tiny ant. If I was sitting here doing what I do at a picnic the little thing would have gone quite unnoticed... More...

SHRM (the US version of CIPD) released its 2009 Employee Job Satisfaction Survey earlier this summer. Keep in mind, this is a satisfaction survey (measuring, per SHRM, satisfaction with career development, relationship with management, compensation... More...

The purpose of communicating with employees is to share information to influence behavior, drive engagement and achieve business goals. But what if employees distrust the source of that information—or the information itself? Unfortunately, that's exa... More...

In today’s extroverted business world, introverts can feel ignored, overlooked, and misunderstood. In fact, according to my research—a two-and-a-half year national study of introverted professionals—four out of five introverts say e... More...

We turn on the television and see certain people speaking before major crowds or handling an experienced reporter with finesse and it looks so effortless. But are great speakers made, or are they just born that way? Are they born with a gift that mos... More...

The following article are partial excerpts and additional comments from the authors of the book, Inspiring Leaders: Unlocking the Secrets of How Extraordinary Leaders Motivate by John H. Zenger, Joseph Folkman (authors of the bestselling The Extraord... More...

The following article are partial excerpts and additional comments from the authors of the book, Inspiring Leaders: Unlocking the Secrets of How Extraordinary Leaders Motivate by John H. Zenger, Joseph Folkman (authors of the bestselling The Extraord... More...

The following article are partial excerpts and additional comments from the authors of the book, Inspiring Leaders: Unlocking the Secrets of How Extraordinary Leaders Motivate by John H. Zenger, Joseph Folkman (authors of the bestselling The Extraord... More...

Tags

News

Authentic Communication: Dealing with Moose-on-the-Table

Moving Out of a Career Rut

Decide That You WANT to Listen

FIXING DYSFUNCTIONAL TEAMS

Thanks and Giving Inside and Out

How Do We Sell If We Don't Understand Needs?

Leadership and the Customer Experience

Holidays and the Office Party

Turtles, Wallflowers and Butterflies

Joan Lloyd's HR Words of Advice: Fired job hunter wants to avoid negative reference

Human Capital vs. Technology

Does Everyone Know the Re-Org Plan?

Before You Write It, Consider Who Will Read It?

The Power of Self-Directed Seminars

How Clear Is Your Vision?

Keeping your employees – Employee Engagement Research is critical to your business success

U.S. Worker Productivity Up, But That Raises Some Questions And I Need Your Input

Little Ants See

Reading between the Lines * What Survey Results REALLY Mean

How to Build Trust Across the Organization

The Introverted Leader

Are Truly Effective Public Speakers Made, or Are They Born?

Emotion: The Channel for Inspiration

Emotion: The Channel for Inspiration

Emotion: The Channel for Inspiration

	Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?

	Base Pay Increases Remain Steady in 2007, Mercer Survey Finds

	Online Overload: The Perfect Candidates Are Out There - If You Can Find Them

	Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments

	Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash