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    Blogs / Tags / Call Center Outsourcing
    Andrew Connor On March 26th, the Wall Street Journal reported that IBM plans to cut nearly 5,000 jobs in the US and move many of them to India. Many other multinational corporations are also considering this option. India offers lower wages – a skilled engin... More...
     

    Jeff Lehrfeld As the outsourcing trend has sent customer call-center jobs to India, the Philippines, China and other remote locations, customers wonder who will be on the other end to answer their call. And they are often correct in thinking that person will be o... More...
     

    Rachel Lyubovitzky Human Resource Outsourcing (HROs) organizations are focused on staying on top of current and emerging HR practices, laws, and regulations. Their core business capability is finding the ways to make client organizations more efficient by fulfilling so... More...
     

    The Researc The European Union (EU) Parliament, as part of an anti-terrorism and anti-crime initiative, has approved a Directive that requires service providers to retain records of all Internet messages and telephone calls they handle. Similar action is likely ... More...
     

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