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    Onboarding Best Practices
    Good Guy = Bad Manager :: Bad Guy = Good Manager. Is it a Myth?
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    Base Pay Increases Remain Steady in 2007, Mercer Survey Finds
    Online Overload: The Perfect Candidates Are Out There - If You Can Find Them
    Cartus Global Survey Shows Trend to Shorter-Term International Relocation Assignments
    New Survey Indicates Majority Plan to Postpone Retirement
    What do You Mean My Company’s A Stepping Stone?
    Rewards, Vacation and Perks Are Passé; Canadians Care Most About Cash
    Do’s and Don’ts of Offshoring
     
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    Blogs / Tags / Call Center
    Jeff Furst FurstPerson has been recognized as the “Best Solution Provider for Agent Life-Cycle HR Software in the United States” among this market segment’s top competitors. In the recently released industry analyst report 2010 U.S. Contact Center Market: ... More...
     

    Jeff Furst Recently FurstPerson conducted research based on job analysis work conducted with contact center organizations. We blogged ( Part I , Part II , and Part III ) about this research but have consolidated the blog postings into a white paper . B... More...
     

    Resource Nation Nation If your company relies on telemarketing as a sales strategy, you may have already thought about creating a way to manage all the calls that go out to your potential consumers. Many times these calls will be your company’s first chance at an impressio... More...
     

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