How GenAI can empower HR to improve employee experience

Introduction

Employee experience is a key factor for attracting, engaging, and retaining talent at the workplace. It encompasses the physical, emotional, and digital aspects of work that shape how employees perceive and perform their roles. Technology plays a vital role in enhancing employee experience, especially in the era of remote and hybrid work models. However, technology can also create challenges and frustrations for employees, such as information overload, privacy concerns, and skill gaps. Therefore, it is essential that HR leaders take charge of designing and delivering a positive and personalized employee experience through technology meeting employees’ personal digital experiences at work.

Why HR Should Be in the Driver’s Seat for AI Strategy

One of the most disruptive and transformative technologies that can impact employee experience is Generative Artificial Intelligence (GenAI). GenAI has humanized the AI experience for non-IT professionals.

AI can enable HR to automate and optimize various processes, such as recruitment, onboarding, learning, performance, and well-being. AI can also provide HR with insights and recommendations to make data-driven decisions and tailor interventions for different employee segments and needs. HR can also enhance employee engagement and productivity by providing them with smart tools, such as chatbots, virtual assistants, and adaptive learning platforms. However, AI also poses some risks and challenges for HR, such as ethical, legal, and transparency implications, as well as the need to reskill and upskill employees for the future of work. Therefore, HR should not just follow traditional ways, such as implementing technology at work, but rather think of adoption to create their AI adoption strategy.
Why Bother?

You must be thinking, why should HR bother to develop AI adoption strategy when this is something the project team responsible to implement AI would do?
To answer this question, let’s look at some of the use cases of AI in HR using GenAI tools:

• Recruitment: HR can use GenAI to assist with the hiring process like writing job descriptions/posting, sourcing and screening candidates, creating interview questions, generating offer letters, etc. All this can improve the hiring process experience, not only for candidates but also for hiring managers. This can not only reduce workload on the recruiting team but might also reduce bias and discrimination in hiring decisions.
• Onboarding: HR can use GenAI to streamline the onboarding process for new hires by providing them relevant information and resources using chatbot capabilities. It can also create tickets for the relevant teams to ensure Day 1 is well-organized to give a good impression to the new hire that can contribute not only to their productivity but also to their retention.
• Career and Learning Pathways: HR can use GenAI to create career pathways based on job descriptions along with other information such as job profiles, competencies of the employee, etc. Based on the previous training and skills obtained by the employee, the GenAI can create the learning pathways that can help the employee achieve their career aspirations. This can also help personalize the learning experience and enhance the employee’s experience. HR can identify and close the skill gaps and foster culture of continuous learning and development in the organization improving retention of best talent.
• Goal Setting and Performance Management: Employees, leaders and HR can use GenAI to create SMART goals by aligning them with business objectives. In preparation for performance management meetings, employees and leaders can use GenAI to write the key points for discussions. Employees can prepare to negotiate for pay raises or career progression or seek guidance to achieve the performance goals. Leaders can prepare to provide feedback on the performance and seek further clarification on expectations of the employee to ensure they are set up for success and achieve career ambitions. HR can use the GenAI to prepare the resources and guidance to employees and leaders to have effective conversations during the performance management annual cycle.
• Well-being: HR can use GenAI to improve physical, mental, and emotional well-being of employees by providing them with insights, tips, and interventions, such as wellness programs, health assessments, stress management, and insights into their habits.

These use cases of AI in HR using GenAI tools are linked with employee experience, as they can help HR deliver a positive and personalized employee experience through technology at work. By using AI, HR can improve the efficiency and effectiveness of HR processes, provide data-driven insights and recommendations, and enhance employee engagement and productivity. Moreover, by using GenAI, HR can design, build, and deploy AI solutions for employee experience without any coding or technical skills, and ensure that they are ethical, transparent, and compliant. Therefore, HR should not just follow traditional ways such as implementing technology at work but rather think of adoption to create their AI adoption strategy. This way, HR can become the drivers of AI strategy for the organization, and leverage AI to improve employee experience.

What Are We Waiting For? Let’s Get in the Driver’s Seat

HR is in a unique position to leverage AI to improve employee experience through technology at work. HR can use AI to automate and optimize HR processes, provide data-driven insights and recommendations, and enhance employee engagement and productivity. However, HR also needs to be proactive and strategic in creating and implementing AI solutions that are aligned with the organizational goals and values, as well as the employee needs and preferences.

GenAI is a platform that can help HR to achieve this by enabling them to design, build, and deploy AI solutions for employee experience without any coding or technical skills. GenAI can help HR to become the drivers of AI strategy for the organization, and to deliver a positive and personalized employee experience through technology.