Imagine this…
You are a busy employee who needs to complete an important transaction, let’s say to get paid on time. You don’t know which system to use, or where to find it. You don’t have time to read lengthy job aids, watch boring videos, or attend tedious training sessions. You don’t care about the change management process, the end-user expectations, or following the process. You just want to get things done.
What if you could…
Instead of wasting your time and energy on figuring out the system, you could just go to a user portal and enter your transaction request. No need to log in, navigate, search, or fill out forms. Just type what you want and click a button. The user portal will do the rest for you. It will find the right system, access it, perform the transaction, and confirm the result. All in a matter of seconds.
How much would everyone save…
By using this one-click portal, you would save a lot of time and effort. You would not need to learn how to use multiple systems or remember where they are. You would not need to follow the steps of the transaction or check for errors. You would not need to worry about the system being down, slow, or incompatible. You would just focus on your work, and let the portal handle the rest.
The project team doesn’t have to train anyone on the new system or worry about the user experience in the new system. All they have to do is tell everyone about this portal to use and have guided tours to make sure users know what to do when they get there.
How awesome would that be…
This might sound like a dream, but it is a reality now… thanks to rapid innovation in the AI space. Think about it: a new system implementation is underway, and it promises to simplify your work life. It will use artificial intelligence, natural language processing, and cloud computing to create a one-click portal that can do everything for you. It will be fast, reliable, and secure. It cuts down on change management and training development efforts. Deployment and maintenance of the new system becomes sustainable in the long run. It will be easy, convenient, and fun. It will be the best thing that ever happened to your users. And adoption of the new system will be achieved with ease.
One solution idea…
Well, we can just build a chatbot in Microsoft Teams for people to initiate the transactions or adopt AI capabilities of SAP (Joule), ServiceNow etc.……just an idea
