Most of the time we want to be done with the chatbot and get a human on the line. But not always. Many a human customer/tech support rep will try your patience and waste your time with tediously scripted and formulaic responses. Chatbots cut to the chase and just want to know what it has to do to get you to the right person. Ultimately, they just want you off the phone as quickly as possible, which is usually fine by me.
That said, chatbots have become more charming - there’s no other word - and getting more charming all the time. How do I know? Because I sometimes see myself typing please, if you don’t mind, thank you, and have a great rest of your day...to a freaking machine. This is good news for marketers and salespeople wanting to harness it for industrial-strength persuasion initiatives. And for all the HR professionals excited about its potential to improve employee personalization - a polite form of persuasion - for a better “employee experience.” All good, but the question becomes: are we using GenAI’s potential to persuade responsibly, or are we crossing that line? When GenAI gets too persuasive. https://aixchronicles.substack.com/p/thats-one-charming-mothering-chatbot
