Every customer, small and large, wants to feel important. Whether genuinely understanding their priorities and overall operating context or having an input to the provider’s product roadmap, businesses steer clear of working with anyone they think won’t give them the attention they deserve when most needed. This is no exception in the HR technology domain.
3Sixty Insights sat down with three businesses in the UK hospitality industry that were disappointed with the functionality of their former solution provider’s employee experience system and felt their needs were sometimes being ignored. All sought a new HR Tech vendor partner that was also nimble enough for them to grow with. The three HR technology customers we spoke with all chose Harri as their new partner provider.

In this 3Sixty Insights’ Anatomy of a Decision discovery process, we explored the decision-making dynamics behind what led these three UK businesses – Pho, Bagel Factory, and Hall & Woodhouse – to choose Harri as their core end-to-end employee experience solution. We also explored how they overcame the mounting challenges of working with outdated and ineffective systems by integrating Harri into their full range of people management processes.

While these organizations are UK-based, we’ve also seen Harri excel in our previous analysis of Harri’s impact at Jersey Mike’s Subs, Cafe Rio Mexican Grill, and Savory Fund in the United States. Harri has become indispensable for all these organizations as they manage their growing workforces, making the system a significant asset and source of competitive advantage for customers in the US and UK markets.