Conversational AI technology benefits businesses by providing automated personalized customer responses with minimal human intervention. It can potentially improve businesses of all sorts, whether through customer support chatbots that can answer common questions or virtual assistants that can help customers find the products or services they need.

But the benefits of conversational AI don’t stop there. By automating routine tasks and processes, conversational AI can also help businesses to save time and money by reducing the need for human intervention in repetitive or time-consuming tasks. 

Tasks such as content creation for marketing and employee training can easily be augmented or replaced by AI, freeing employees to focus on more strategic and high-value work while reducing the risk of errors and improving efficiency.

With a broad range of applications across numerous industries, conversational AI will impact businesses from finance to healthcare to entertainment. Here’s how.

Customer Service
One of the most significant and immediate applications of conversational AI is in customer service. AI-powered chatbots and virtual assistants can help companies handle customer queries and requests more efficiently and cost-effectively.

An estimated 70% of white-collar workers now interact with conversational platforms daily. This represents a significant shift from traditional user interfaces and foreshadows a major opportunity for businesses to improve productivity and reduce expenditure. 
With conversational AI, employees can use natural language to access necessary information, automate routine tasks, and even get personalized support. 

Education & Training
Conversational AI is transforming the education industry by providing personalized support and tutoring to students. AI-powered chatbots can offer customized learning experiences by evaluating a student’s individual needs and learning style. They can also answer student queries and provide real-time feedback, increasing student engagement and motivation. 

Additionally, businesses are using AI-powered chatbots and software to create training content for employees, which they can deliver through a conversational interface. It enables employees to learn and engage at their own pace while interacting with the content more intuitively.

How Hour One is Using Conversational AI
Hour One is using powerful generative AI to revolutionize—and simplify—video production with Reals, a leading-edge AI video generator. Reals was already capable of producing professional-quality videos led by photorealistic virtual presenters in only three simple steps. Now, Reals is incorporating conversational AI to handle scriptwriting through its latest feature, Script Wizard. 

Script Wizard employs GPT-3 technology to create scripts from scratch, or to analyze and improve your uploaded scripts. It makes writing video scripts for any use case faster and easier, prevents writer’s block, and ultimately makes creating videos faster and easier too—by up to 20%! This key addition to Reals promises to make AI video generators even more indispensable to the future of video production.

What’s next for AI conversations?
As it continues to evolve, conversational AI creates new possibilities for businesses to engage with customers and employees. One major trend is the emergence of more advanced customer-facing AI assistants, which can provide personalized support for individual customers based on their specific needs and preferences. 

Similarly, agent-supporting AI assistants can help call center representatives provide faster and more effective customer service. On the internal side, employee-facing assistants are being developed to help workers be more productive and effective. 

Conversational AI is becoming more sophisticated in providing multimodal experiences like voice, text, and visual interactions. With the help of AI-powered data analysis, conversational platforms can optimize and personalize the user experience, resulting in higher customer satisfaction and loyalty. 

It’s expanding into other technologies, such as augmented or virtual reality and video, to create more immersive and interactive experiences. Video-based conversations using an AI-generated human avatar are the next level. No longer will chat prompts be required when you can actually speak, in your native language, to a photorealistic avatar that will engage with you in a realistic conversation.

Ultimately, what’s next for AI conversations is that they will begin to integrate almost every part of our life, from apps to appliances to any interaction with a business entity. Much like the omnipresent computer onboard Star Trek’s USS Enterprise, sooner than later we will all be speaking to our AIs and having them do our bidding. 

Hopefully, they will soon learn how to make a good cup of Earl Grey, hot.