For many HR practitioners, one of the more tedious parts of their job can be the administration process - from entering and re-entering new hire information and employee updates, to benefits enrollment. There is a tremendous amount of repetitive work that happens behind the scenes. Usually, this involves reading carefully through the carrier’s information, then entering that information into the company’s HCM system. It’s a laborious process prone to errors. Inaccuracies could lead to problems down the line, for example, when an employee files a claim for coverage they don’t have.
As the world continues toward an increasingly digital environment, both employees and employers come to expect the same quick responses they receive from other businesses, like online retailers. The insurance industry is no exception. And because competition has heated up in the insurance marketplace, carriers know they have to deliver on these expectations.
What’s needed is software that connects the carrier to the employer’s HCM system seamlessly and in real-time. Working with benefit carriers, ADP has created industry-standard API integrations that provide real-time connectivity between employers, carriers, and employees. With an end-to-end data exchange from plan setup and enrollment to EOI (evidence of insurability), changes automatically sync between ADP and the carrier, helping employers better manage employee plans and giving employees instant visibility to updates and changes.
From Weeks to Minutes
The introduction of APIs provides a swift, digital approach to benefits administration to create an employee-centric solution. Through the integration of technology-centered tools and services, employers and ADP's ecosystem of benefit carriers can offer employees open enrollment with real-time plan configuration, reducing plan set-up time from weeks to minutes. In addition, carrier partners that use EOI APIs tend to report a higher completion rate among employees completing digital forms with an instant coverage decision through the carrier's automated medical underwriting.
Real-time Integration
ADP's integration with top benefit carriers modernizes data exchange for plan setup, enrollment, and billing. HR and finance teams save time, by eliminating the extra hours often needed to manually enter and keep benefit plan information up to date. For example, without API integration, when an employee has a benefit-changing event after open enrollment has closed, practitioners have had to “hold” onto the information until the new plan year information was processed. Now benefits administrators and employees can add changes at any time. And without the need to enter information across multiple systems, organizations can significantly reduce the risk of a human data entry error.
ADP is advancing how benefits and technology work together to provide a better benefits experience for employees and employers. ADP's API-driven technology simplifies complex HR and benefits data processes by securely connecting and sharing data across platforms instantly, streamlining the entire benefits process.
###
