Currently—with many organizations planning to continue remote work post pandemic—there is strong interest in what effective remote management looks like minus the challenges of a major crisis. As organizations gain the capacity to provide more training and support for remote managers, they want answers to questions such as: What skills should remote managers have? Do remote managers need a different management style? What criteria should be used in selecting new remote managers?
These are important questions for organizations to answer and address. In a remote environment, without appropriate guidance and support, it is easy for managers to fall into one of two counterproductive traps.
The first trap is to become a micromanager where unease about not being able to “see” employees performing leads a manager to dictate how work gets done, closely track activity, and offer frequent and unsolicited input. The second trap is to become an absentee manager where employees who are “out of sight” are also “out of mind” leading a manager to neglect to provide direction, information, feedback, and ultimately time for questions and support.
There are many downsides to falling into these remote manager traps including unmotivated employees and subpar employee performance. But, organizations should know that there is an alternative that virtual managers can and should adopt. This alternative is to be an empowering manager who draws upon strong leadership, communication, and coaching skills to:
- Clearly outline objectives,
- Explain the purpose behind objectives,
- Provide resources to carryout objectives,
- Allow employees to determine how to meet objectives,
- Provide positive reinforcement, and
- Listen and provide guidance as agreed upon/requested.
These behaviors are hallmarks of effective management in any environment, but they become critical when managing from afar. Absent these capabilities, too often, managers who cannot “see” their employees will feel the pull of micromanagement or be lulled into undermanagement.
So, the secret to remote management is to avoid falling into the under- or over-management traps, to hone what are effective management practices in any context, and to use these practices deliberately and consistently. As we move past the pandemic, organizations will want to make sure that they have in place a solid program for manager training and development. Such a program can help all managers, including those who may have fallen into one of the remote manager traps. Such a program can also prevent new remote managers from getting started on the micromanagement or absentee management path.
Solid managerial practices deliberately and consistently executed—this is the secret to successful remote management.
Learn more about effective management from the following resources.
How Not to Be A Micromanager
Deciding the Future of Remote Work
