Implementing a new business operations system keeps your company organized and well-managed as it grows. However, doing so successfully can be a complex task and requires quality systems training. You have to consider the problem from the perspectives of each team—how will their tasks change? What is the most effective way to manage each team as they grow?  

The areas of your business that will demand the most attention include the following:

• HR – As your organization grows and becomes more complex, your HR needs will amplify in complexity. Make sure to maintain a high-quality of training for your organization’s needs with business areas such as compliance and onboarding new staff members.
• Corporate Operations – The market your organization serves will inevitably change as you grow. Because of this, it is important to make your decisions based on quality data and accurate analysis. To do so, you must make sure you have a properly functioning BI Platform.
• Sales – The POS system your employees use must be as simple as possible, though as your organization grows, the system for keeping it simple will grow in complexity. Be mindful to keep the process for completing a transaction as simple as possible.

As you can see, Corporate Operations is a multi-tiered problem which requires a multi-tiered solution. We will first look at a case study where a company did not succeed in adapting as it grew. After the case study, we will look at best practices for implementing a new business operations system.

Compaq: A Case Study of Common Problems

Business operations are complex. Malfunctions are not only common but inevitable. To succeed in having a well-run organization, you and the other leaders of your organization will not only need to know how to avoid problems, but how to deal with them when they occur.

Compaq grew too fast and became too complex for its leaders to manage. As they grew they hadn’t had enough time to develop new systems adjusted to their new size and marketplace. Because they didn’t adapt effectively, they eventually crashed and the organization had to be sold to another tech company.

Compaq suffered this fate because they failed to implement new and more effective business processes as they grew. This resulted in the business problems they had before only growing larger as they grew larger. Their problems could have been prevented had they taken a few necessary measures.

Systems Training: A Solution to the Challenges of Change Management

However, implementing new systems can be done well as long as you focus on following best practices—the chief of which is having quality systems training for your organization.

The different elements that comprise quality systems training include several strategies, though some of the more important are listed as follows:

• Technology Onboarding – By investing in a technology-enabled process of new hire onboarding training, you begin to embed employees within the corporate culture, build confidence in their skills. This in turn lowers turnover and improves loyalty.
• Account Success Managers – By having staff dedicated to ensuring your people have the resources and tools they need to succeed in their line of work, you’re setting them up for success.

Conclusion

It’s important to understand that as your organization grows, the organization’s systems break down or become obsolete. The companies that grow at a steady pace have the lowest risk, and that is because they have enough time to implement new, quality systems and processes. So, look at the different areas of your business to understanding how they may change as your organization grows, and follow best practices in systems training to ensure the success of your staff.