This study presents data from 38 predominantly North American colleges and universities about their current use of Zoom and plans for the future.  The study helps its end users to answer questions such as: What percentage of current classes utilize Zoom? How prepared are students? How well versed in Zoom are faculty?  What advice do college info tech personnel have for servicing faculty and students using Zoom? How much of info tech work time is currently consumed by advising or instructing about Zoom use?  How have info tech leadership gone about training their faculty and students in Zoom use?  Which features of Zoom have they found faculty/students need the most help with? Which programs complement Zoom use? What steps have been taken to maximize security and limit hacking of Zoom sessions? What will happen to Zoom use in higher education after the pandemic ends? Survey respondents include CIO’s, instructional technologists,  instructional designers, academic librarians, heads of tech help desks and many other technology personnel.
 
 The report presents data on how problematic faculty find passcodes, screen sharing, breakout room, whiteboards and other aspects of Zoom.  Data is presented individually for ten Zoom program features.
 Just a few of the report’s many findings are that:
 

• Respondents were spending a mean of 23.4% of their total work time on Zoom related problems and issues.
• A mean of 61.53% of current college classes utilize Zoom.
• 50% of respondents felt that faculty needed help with screen sharing in Zoom.

 Data in the 54-page report is broken out by size and type of institution, by tuition level, for public and private institutions  and  enrollment level.  A PDF edition of this report is currently available directly from Primary Research Group for $89.00; a print edition at the same price will be available for shipment on June 15th, 2020 and can be ordered now.  Site licenses are also available.  

For a table of contents, list of participating institutions, the questionnaire and an excerpt – view the product page for this report at:  https://www.primaryresearch.com/AddCart.aspx?ReportID=615

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