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    Maintaining Client/Customer Service in Volatile Times
    The most important thing in volatile economies is for there to be transparency between leadership and staff about the situation, especially for businesses requiring customer/client relations. Uncertainty is both negative and contagious, and distracts from day to day activity by seeding doubt throug [...]


    Maintaining Client/Customer Service in Volatile Times


    The most important thing in volatile economies is for there to be transparency between leadership and staff about the situation, especially for businesses requiring customer/client relations.

    Uncertainty is both negative and contagious, and distracts from day to day activity by seeding doubt throughout an organization. By contrast, if corporate leadership maintains transparency in both group and individual communications, then employees know exactly where they stand and can focus on what they can control - providing a high level of client relations to keep their role necessary.

    This is why in times like these we absolutely stress effective internal communications between executive leadership and staff, a model that engages individuals at all levels and maintains mutual respect.

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