LOOKING TO MAKE A CHANGE FROM YOUR HCM PROVIDER BECAUSE OF POOR SERVICE?

​​​​​​We recently read a study published by Kelton Global that nearly 8 in 10 (77%) HR decision makers say they regret their choice of their HCM provider. This is a staggering number considering the level of effort it takes to evaluate vendors and the exorbitant amount of information accessible to buyers today. No time in history has there been more readily available information for buyers of HR technology to use in assisting them source and select the most appropriate HRIS, payroll, time and talent management solution. So why then are 77% of businesses, according to the Kelton Global study, so disappointed with their vendor of choice? The study indicates “Poor Service” as the number one cause of buyer’s regret amongst those interviewed, but we believe that the lack of client-side implementation services had an impact on buyer’s remorse as well. And should these firms surveyed have added and utilized client-side implementation services for their HCM implementation, the outcome would have been significantly better.

WHAT ARE CLIENT-SIDE IMPLEMENTATION SERVICES? 
Client-side implementation services are consulting services intended to supplement and fill the gaps of a client’s implementation team. In no way does client-side implementation services replace or augment any of the responsibilities by your HCM vendor. Client-side implementation services are offered by third-party consulting firms and typically recommended by your HCM vendor. The intent of the client-side resources is to work closely with your project team, in fact, I’d say more like part of your team, managing the project and acting in your best interest to ensure a successful project outcome.

Read more here  https://www.hrmssolutions.com/resources/blog/client-side-implementation-services/