Diversity and inclusion have never been more important in the workplace than right now. What do these terms mean, and how can organizations hope to improve diversity and inclusion in their offices?

Many terms have worked their way into the language of business over the years. Terms like Big Mac Index (it should cost the same regardless of where you are in the world), target markets (the customers who want or need an organization’s products and services, supported by advertising and marketing) and more. Every year, certain topics or trends become the focus of companies who embrace changes in how, what, where and why business is done. In 2017, a big trend was acknowledging millennials as the biggest workforce generation, and adjusting strategies for the work/life balance and benefit packages. In 2018, the use of augmented intelligence (person plus machine, from the automotive industry to marketing) and artificial intelligence (AI) went mainstream. So, what’s been the big focus for 2019 so far? Diversity and inclusion, especially in the area of LGBTQ employees.

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