YOU NEED BETTER TOOLS. What if you had access to a call center test simulation or pre-hire talent assessment?
Assessments such as these can help you determine if a given candidate is the right fit for your job. Known as candidate assessment testing, these pre-hire tests are designed to give recruiting and hiring managers a basic idea of a candidate's personality and work disposition. Talent testing tailored to your industry can also help you determine if applicants have the knowledge and skills to excel in a given position.
Interactive Worksheet: Calculate Your True Cost of Attrition
Why Use Pre-Hire Talent or Personality Assessments?
Many organizations big and small use pre-hire assessments for one reason: THEY SAVE MONEY. The average onboarding cost for hiring a new employee is over $4,000. If you're hiring even a handful of employees a year, these costs add up quickly. Assessing an applicant's personality, talent and overall fit for your workplace via a pre-employment test is a great way to reduce costs related to bad hires and high employee turnover.
It's important to know that a pre-employment test is more than a few simple questions. These assessments are generally designed by industrial psychologists, and they use deep knowledge about human behavior and personality to provide metrics to business owners. While personality assessments are tailored to individual industries, all great assessments have some things in common:
- They have a proven track record of improving employment outcomes for client organizations.
- They measure what are known as "stable traits," or personality traits that don't tend to change over time.
- They're considered very reliable, which is shown when the same person gets the same result after taking the test multiple times.
- They provide metrics to rate how truthfully test creators believe the candidate has answered assessment questions.
- They're normative, which means that all applicants are scored according to the same criteria.
Leveraging Metrics to Improve Company Culture
When you conduct call center employment testing or a similar type of pre-employment screening, you improve the odds that you'll spot problem hires before you onboard them. More than just reduce turnover, you'll also be able to protect organizational culture.
These tests can help identify the Negative Nancies and Ho-Hum Harolds who drag their coworkers down.
Investing in pre-hire tools that help you weed out these candidates before you make a hire can make a huge difference in employee satisfaction and turnover.
Why Outsource Pre-Hire Assessments?
You've heard that pre-hire talent and personality assessments have substantial benefits, and you'd like to get in on them. It's essential to work with a company that provides industry-tailored assessment services. Companies working in this arena employ industrial psychologists and HR specialists who can create assessments that reflect the unique needs of your organization. These professionals do the hard work of creating an assessment that provides valid, easy-to-understand results so that you can focus on choosing from only the most qualified candidates.
Of course, not all assessments are created equal.
It's essential to spend time investigating your provider options. Find out how many companies in your industry a given provider has worked with, and ask to talk with current clients about their success stories. If your organization chooses to conduct pre-hire talent assessment, you'll also need to track metrics that help you identify the return on investment of your assessment tool.
