James Johnson

Today’s modern world no one, can’t even move a step forward without the blessings of the technology! So just like the world’s customer service experience is also very well developed by the grace technology.

In that case, ensuring the quality Customer service experience just like the front desk, as an example. That’s really a sophisticated part of any hospitality management just like the other hotel like and hazev Restaurant as well .

By constantly developing technological advancement, anyone can choose to follow the management structure of these hospitality icons.

Today ’s hospitality industry is consisting of Various electronic gadgets to ensure the quality service to our customers from around the world. Let’s take a look to the depth picture of it:

WIFI Infrastructure:
The management authority of the established a splendid, high quality WIFI network in all their branches around the globe.That uninterrupted WIFI service is able to ensure the quality internet browsing to the each and every customer which also goes with their branding images at the same time.

By using of it, the honorable guests can deal with monetary transactions, reliable communications with their dearest one, and the much-needed social networking, under the shade of a highly secured network proving service of.

Digital Room selection & check-in services:
As we all know, Hilton Hotel is very much conscious about even the digital service proving to the values customer. Because of it,Hilton Hotel, now even let us to have the access like booking and check-in through their electronic gadgets like cell phone, Laptop etc. Even when they are not around anywhere of it.

Digital payment system:
Highly secured NFC or Near field, Communication service ensures the customers flexible digital payment system through their Debit and Credit cards. which is not only authentic and secured, but also classy as well.

Online Customer Feedback System:
These type of quality Hotel services, has also the online feedback system from the valuable customers! They can both give their reviews and feedback, Complain, satisfaction even their valuable opinion on the official website and social media pages as well! the system used as the customer relationship management/CRM technology.

Automotive Sales Force:
Hotel Hilton performs it’s profesional sales through it in a more digitalized way. anyone can perform: Room Booking, the previously proceed order tracking, with the help of their automatic digital platform as well.

Automotive Marketing:
Hotel Hilton used an e-promotions through the official email, text messages, for dragging their perspective and regular customers from the previous record book of their CRM server!

Constant Predictive Interaction:
With the help of their CRM services, the management of monitors their proactive actions which are generated and taken, by the basis of their own historical record and customers opinion and feedback as well. With the excellent use of digital technology, it’s helping a lot to the to Introduce more and more effective changes, what CRM technology allows us to do so.

In case of grabbing the attention of the customers, throughout the digitally automated check-in Room booking, Hilton boosted the sharpness of the sales force by enabling automated services. Online facility enables the less complexed process to get customers, even the complaint and feedbacks, and gather a valuable database, as a valuable record.
which led Hilton to be more productive day by day, by creating changes, solving issues, ensuring customer’s comfort and satisfaction and even Loyalty!

RM takes many measures in advance and prevents upcoming problems, and became a reliable source of quality hospitality services.

CRM system lets Hilton Hotel to ensure constant communication network with every kind of customers by increasing and retaining them as well, through their high-quality customer responsiveness.