Direct Line Tele Response announces the opening of its new call center division; Employee Hotlines. This division exclusively supports HR professionals and managers with assistance in streamlining employee reporting and absentee management processes.


BERKELEY, CALIF. (PRWEB) NOVEMBER 15, 2018
Direct Line Tele Response, California’s most awarded call center, launches a new division exclusively for confidential employee hotline services.

Employee Hotlines was created specifically to support Human Resource Managers with streamlining their absentee management processes. Employee Hotlines' signature service is a 24/7 employee call-off line, also known as an attendance hotline. Human Resource managers and shift supervisors have come to rely heavily on this service because it assists them in reducing work stoppage, improving business operations and ensuring accurate employee documentation. This is of particular value for businesses that have a large employee population and/or a union based workforce such as trade industries, manufacturers, warehousing, trucking, etc.

"We work with a lot of HR Managers and most have always managed this process in-house. They tell us all the time that when they outsourced their attendance line service to us, it's really helped them organize their employee documentation, not to mention reducing employee disputes," says Ken Goldenberg, President.

An employee reporting hotline is a dedicated telephone number that employees can call to report their absence, tardy or provide an FMLA update. A professionally certified call agent will answer and gather specific information then dispatch the message to the appropriate shift supervisor/department — in real-time. Employee Hotlines' proprietary advanced call center technology allows its call agents to document the telephone number the employee called from, record, time/date stamp and provide a confirmation code to the employee.

Employee Hotlines offers other confidential hotline services including harassment, employee relations, ethics and compliance, whistle-blower and many more. They’re also able to provide timely updates and information to employees regarding emergency plant or site shut downs due to inclement weather or other situations.