HR Facilitates Hotel’s Revenues
The Human resource department in the hospitality industry do not directly serve any customer nor do it bring direct revenues but they play important role in the hospitality properties’ efficient operations which, in turn, can boost the properties’ reputation, resulting in greater chance of their increased business.
The function of this department is not only to get the right people but also to train them well and keep them abreast of the latest developments in the hospitality industry. Besides, it has also to maintain friendly relations among all ranks of employees to prevent a high rate of attrition, a feature which is rampant in the Indian hospitality industry.
Able and Efficient human resource management is the foundation for gaining competitive edge in the hotel industry. Since the most critical problems in the Indian hospitality industry are employment related, honouring the employees through effective communication, and training and benefit programs for them are essential elements of effective hospitality management in hospitality properties in India.
HR is a strategic partner in today’s business. The role of HR is critical to ensure that right talent is hires for right role.
In a hospitality set-up, each and every individual is a sales person. They engage with the guests, understand their requirement and help close the loop which, in turn, helps gain guests’ loyalty. Guest do come back to the hotel not only for its facilities but also because of the service professionals who have delighted them in their previous visit’s.