Innovation and Service Design
Innovation is all about inventing new things that create value for your clients, and your organization. Unfortunately, tons of people have a myopic view of innovation. When you hear the term innovation in dialog, someone is almost always referring to a product or a service. Product and service innovations are terrific. However, I want you to begin believing bigger. There are five chief goals for innovation. Products, services, procedures, technologies, and business models. Products and solutions are the traditional concentrate for innovation. We create new variants of existing products, and at times completely new products. Services could be for a fee, or they're free. And they are standalone solutions, by way of example, an automobile body shop. Or they may be bundled together with the product. For example, consider various Customer service support Training which may be sold with specific technical products. In any event, since these tend to be our primary revenue generators, we focus on them for invention and in the process, we overlook other opportunities.

Service design is everything you do to be certain that your customer or your client gets the experience you need them to have at every stage across a client journey. Now there are various pieces of the sentence, right? One of these things is these will be the clients you want and the experience you would like so support design is something you do plan entirely to make sure that you get each time the experience that you would like to create for that client. "We are taking care of customer experience. "They are not recognizing that customer support is just one facet of the total customer experience. Customer experience is all about the whole journey between a business and a customer. All the things that occur between first point of interaction into the last. And, customer support occasionally is the last stage of interaction. Customer service is frequently about what happens when something does not really work out at bestir when something goes radically wrong. -

Service design is all about applying that strategic intelligence, so you get what you are after. So, once we consider service design, we consider four basic beliefs, four tenets if you will of support design. The first is that the style of a service, what it does and does not do, the experience it generates, the value it produces, basic to any service business whether it is a hair salon or an investment bank. The second is that excellence in service delivery needs to be built in from the beginning. Service design forces you to describe your identity and really service design will make you do few other things as well. If forces you along with defining your identity to sharpen your worth proposition. Why do people come to you? What is it that they're searching for from you that they can't get, or they are not searching for from somebody else? It will help you identify exactly what customers you’re going after. Who are the clients that are precious to you and that matter to you? And it is not about what you can do, it is about what you may do. Can is all about ability. Will is all about strategy. And strategy is truly the key element of service design that a great deal of people is overlooking.