The Roles of Human Resource Managers in Healthcare Facilities
In as much as human resource or HR. managers don’t work directly with patients, they do play an important role in decision-making process. Their actions may influence the quality of care received by patients directly or indirectly. In a hospital scenario, HR. managers are charged with the responsibility of both non-clinical and clinical staff, which delivers direct services to patients. Consequently, the performance and effectiveness of the hospital depend largely on the level of performance exhibited by the staffs.
Today, many hospitals have a hospital management system to help in their daily operation. A hospital management system is a comprehensive and integrated information system carefully designed to manage all operations of the hospital including financial, administrative, medical, legal, and other corresponding processing of services. Carrying out this task could be time consuming and expensive. Nevertheless, to ease some of these tasks, software has been created to solve these issues. For instance, eHospital System is an example of hospital management system.
The Hospital management system compress of integrated electronic health records, healthcare facilities, revenue cycle management and business analytics. These are all geared towards reducing operating costs while improving revenue cycle. The importance of a hospital management system cannot be overemphasized as it helps HR. to perform their duty effectively. It enables doctors to have access to various data including age, gender, etc. An eHospital system will help in the decision support system for HR. managers in developing comprehensive health care policies.
The role of Human Resource manager in Hospital Management
Maintaining budget and profits: As part of the responsibility of HR. in hiring and promoting its staff, they also generate profits. Hospitals depend on financial resources and HR. must actualize such targets. It is the responsibility of HR. to keep the profits of owners and stockholders in the forefront. HR. managers may believe it requires the services of additional nursing staffs. For instance, hiring may need human resource manager to dip into reserves or minimize the number of doctors available to them. Decisions like these are made within the framework and parameter of the hospital budget.
Ensure credentials are updated: It is the responsibility of human resource managers to keep abreast with license renewal of its staffs. For instance, radiologist, doctors, mental health professionals, and nurses with state license will be checked to ascertain that they meet the requirement. In as much as HR. maintains files on credential renewal updates, the manager, in turn, prepares for credential renewal updates.
Meet the needs of various staffs: Everything ranging from grievance against staffs to insurance coverage goes through the human resource managers. He or she takes cares of their team's benefits and monitors employee performance evaluations. The human resource is also responsible for tracking the request of vocation and leave for the hospital staffs. The job of the HR. manager is always demanding considering the fact that hospitals operate on a 24-hour base. HR. manager can also ensure that there are adequate staffs in the hospital.
However, in spite of these important roles played by HR. managers, most times it could be difficult carrying out their operation effectively considering how sensitive their position is. To alleviate these challenges, many hospitals now use an eHospital systems to support HR. managers in their decision-making process.
