Hotel staff turnover can have a negative effect on your bottom line, impinging on your profits. Before this happens, it's a good idea to take steps to avoid frequently losing employees. We have a list of impacts of voluntary staff turnover as well as some strategies to combat employees leaving your hotel after they've been trained. By the time you're done reading, you'll understand why dealing with staff turnover at your hotel as soon as possible is crucial.
Why People Quit Their Hotel Jobs
Here is a quick look at the top reasons hotel staff turnover happens.
● Job Insecurity - One of the biggest reasons people quit jobs at hotels is because they feel insecure about the future of their job. When employees feel secure about their job, they are more likely to stay.
● Lack of Advancement - Another reason people leave their jobs at hotels is because they feel they have no room to advance. Why would someone give your hotel three or more years of their life if they're still at the same level after all that time?
● Lack of Engagement - Other employees may become bored with their job if they're not challenged to always be improving. This isn't a problem for all employees, but it will be one for your best employees.
● Poor Relationships - Lastly, some people don't like any of the other people they work with and end up quitting. This isn't always easy to combat, but you should be aware of problems in the workplace and solve them as soon as possible.
Impacts of Voluntary Staff Turnover
If you're thinking high staff turnover rates are no big deal, think again. Here's a quick list of the impacts of losing employees frequently.
● Impact on Room Revenue - This will depend on the position of the employee with sales and marketing positions costing the most money.
● Impact on Service Levels - When you lose trained employees, it's difficult to maintain high levels of service throughout your hotel.
● Impact on Overall Productivity - Last but not least, you should look at how losing employees affects your other employees.
Strategies to Combat Staff Leaving
Here are some ways you can easily stop your best employees from leaving voluntarily.
● Good Recruitment Strategy - First off, hiring the right people in the first place can go a long way in ensuring you're not constantly losing employees. The more time you spend finding good employees, the less effort you'll need to spend retaining them.
● Improve Training Programs - Next, you want to ensure your employees are being trained properly from day one. This means having a program in place. Also, training shouldn't stop after the employee's orientation. Make sure you give your employees the tools they need to do better.
● Rethink Organizational Structure - Another thing you can do to retain employees at your hotel is to rethink your organizational structure to allow for more advancement. Give your employees incentives to stick around - like advancing up the ladder.
● Rethink Role of HR Management - Rather than dealing with problems as they arise, use your human resources department to proactively build a stronger team of employees. A little can go a long way when it comes to proper management of people.
Getting Advice from Experts
While you can deal with hotel staff turnover yourself, many savvy investors hire consulting or management firms to help them. You can read a
whitepaper on your own to get mo insights on the matter and develop an idea of what you need to change, but when it comes to developing a plan and implementing it, getting help makes sense. Experienced professional can help you retain staff and keep your ROI as high as possible.
