New Third Party Administrator provides hands-on, high-touch approach, reversing self-service trend in benefits administration
MINNEAPOLIS (Oct. 4, 2016) – There’s a new benefits administration expert in the Midwest that offers a unique approach to personalized service and a high level of compliance expertise. Known as 121 Benefits (“One-to-One Benefits”), the company was launched earlier this year, when former Eide Bailly principal, Linda Heuer, purchased the Eide Bailly Employee Benefits Services from the well-known accounting firm. As the new CEO of 121 Benefits, Heuer is building the 100-percent-women-owned company on a powerful legacy of personalized service and compliance expertise.
According to Heuer, the complexity of today’s benefits products, such as increasingly popular high-deductible health plans and health savings accounts (HSAs), and the challenges of regulatory compliance, including the Affordable Care Act, requires deep expertise. Employers and employees need the support of an expert who can assist in navigating these complex waters. Employees need innovative educational solutions to help them understand how these plans work and the best way to manage them.
Because every person on the 121 Benefits leadership team has at least 20 years of industry experience, they’re uniquely positioned to transform the benefits experience for employers and employees into one that is simple and worry-free.
“The high-touch, personalized service we offer is becoming a rarity in the third party administration business,” said Heuer. “I acquired Eide Bailly with first-hand knowledge that employers value one-on-one service and exceptional compliance support to lead them through the ever-changing environment of employee benefits.”
All clients made the transition to 121 Benefits, which is an uncommon display of customer loyalty that speaks to the value 121 Benefits offers.
121 Benefits offers a comprehensive suite of administrative capabilities to both public and private purchasers in the Midwest. The company has a particularly strong presence in public programs and is known for its compliance expertise and hands-on customer service in the administration of:
.Flexible Spending Accounts (FSAs)
.Health Savings Accounts (HSAs)
.Health Reimbursement Accounts (HRAs)
.COBRA / Continuation and Retiree Billing
.Qualified Transportation Plan
.Defined Contribution Plan combined with a Private Insurance Exchange
.Affordable Care Act (ACA) Reporting
.Voluntary Employee’s Beneficiary Association Plan (VEBAs)
The 121 Benefits team has seen the volume of employer interest in their high-touch TPA approach double over the last year, a trend that speaks to the critical importance of a compliance-savvy benefits administrator committed to getting the details right.
“We live in a self-service world, but that’s not what most employers are looking for,” said Terri Beckmann, vice president of 121 Benefits. “Clients tell us we set the bar for responsiveness and they know they can count on us. Our commitment to providing personalized service and solutions makes the lives of our clients easier, and that’s the way it should be.”
To learn more about 121 Benefits, visit
http://www.121benefits.com.
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About 121 Benefits
121 Benefits delivers custom solutions and high-touch benefit services, expert guidance, and easy-to-understand communications that meet the one-of-a-kind needs of both public and private employers and their employees. Based in Minneapolis and serving customers across the Midwest and beyond, the third-party administrator offers a comprehensive suite of services, and is committed to making employee benefits simple and worry-free. For more information, visit 121benefits.com. Follow on Twitter: @121Benefits
