By IBM Kenexa

Companies in the hospitality industry confront high turnover as a constant reality– add in rapid growth on top of that and you’ve got some interesting hiring challenges. Family-friendly restaurant and entertainment chain Dave & Buster’s was on the ball enough to know it needed the right talent acquisition solution to deal with both. "We knew we were going to grow pretty quick, and we knew that we were going to grow international, so I wanted something that worked well at 50 stores but also was strong at 200 stores ... and then when we become 500 stores, or a thousand, it was the same system," says David Curtis, Senior Director of Talent.

That growth as well as dealing with turnover both need to happen without sacrificing an ounce of what makes Dave & Buster’s a success: Fun. And as T.J. Ferguson, General Manager of the Euless, TX location notes, creating that fun environment starts with staffing.

Getting the right staff in place requires having the right recruitment and application process, one tailored to the company and its candidates. In the case of Dave & Buster's, the talent acquisition solution needed to reveal candidates' less tangible qualities. As one recent hire described the application process: "It was engaging, it was fun. You got to show more of yourself, bring more of your personality in. That's what Dave & Buster's looks for is a great personality."

By making the hiring process fun for candidates and landing the right person for the job, Dave & Buster's is able to bring even more fun to all their customers.

To learn more about Dave & Buster's talent acquisition program, watch the video below.