For our latest case study, we spoke to DCH Health System about what they learned in the process of successfully overhauling their leave management system. DCH is a public, nonprofit healthcare system that counts family among its highest values. DCH knows its employees are vital and strives to treat them as it would valued customers, with respect and care. That’s why in 2013 DCH decided to overhaul its leave management with Presagia, for decreased absenteeism costs, and greater efficiency, accuracy, and visibility into the system.
Click here to download the full case study.
The Customer
Locally owned for over 90 years, DCH Health System is a true Alabama institution. Over its long history it has evolved and grown strategically to continue to provide the best care possible, with state-of-the-art technology and facilities. Its large, dedicated workforce of over 4,700 physicians, nurses, specialists and support staff serve an average of 641 patients per day across DCH’s 3 locations: DCH Regional Medical Center, Northport Medical Center and Fayette Medical Center.
The Issues
Leading up to 2013, DCH had one leave management specialist per location administering FMLA, Military and Hospital Medical Leaves. “These three leave specialists followed a manual, paper-driven leave process that relied heavily on hard copies and physical files and documents,” explained Felicia Ellison, MSN, FNP, COHN-S, Director of Employee Health & Leave Management for DCH. With an average of 624 open active leave cases per month and 1,087 total leave cases per year, the leave management specialists were not equipped to keep up with the volumes. When Ellison took over the leave management program, she recognized issues causing potential compliance risks and excessive time off, including:
- Each location was siloed, with decentralized data
- DCH was still using a fixed-year calendar method of calculating leave.
- Intermittent leave was being coded incorrectly by managers
- The internal leave policy document was confusing due to an outdated format.
These issues led the charge as DCH started the hunt for a better way to manage leave.
To read the solution to DCH’s compliance risks and see the health system’s initial ROI data, click here for the full case study!
