Although most worksites are free of conflict and violence, more assaults are taking place on the job. To protect both employees and customers, managers need to take proactive steps in promoting non-violent solutions to stressful events and workplace conflicts. Here are helpful strategies for preventing or dealing with on-the-job violence.
Develop a Policy
Every place of business should have a clear-cut policy on avoiding and amicably resolving workplace disagreements. The policy should cover critical issues like providing secure entrances and work areas with adequate lighting, well-placed alarms, and conflict resolution. Emergency protocols, evacuations strategies, and lock-down procedures should be included. Protecting employees and customers from crime or violence is the main objective. There should also be a reporting structure that collects and circulates relevant information to the appropriate individuals if suspicious activity is noted or a troubling event occurs.
Implement Security and Safety Measures
Security features like employee identification technology, locked entry and exit points, criminal background checks, and alert or alarm devices should be installed and explained to everyone involved. Video cameras and panic buttons are additional options, depending on the company's concerns. Management should contact the local law enforcement officials to discuss safety issues and seek advice.
Provide Employee Training
All employees should receive training about the company safety policy, security measures and equipment, and procedures to follow in the event of an emergency. Self-defense training is offered by some companies in situations where escape lockdown are not possible. Professional sessions from police officers or security personnel can help to prepare employees in case a possibly threatening situation should develop. Employees should learn how to discuss and resolve differences, perhaps with a mediator's help, rather than become emotional and destructive.
Survey Customers
An email or website survey can be offered to regular customers or local members of the community to find out how safe they feel in the area and in doing business with a company. Often, residents have experience with or insight to criminal activity in the area and can inform a company accordingly. If feedback suggests customers or potential clients do not feel protected in your company, you can take appropriate measures to provide greater security and then let them know.
According to a specialist from The Law Offices of Gregg Durlofsky, statistics show that millions of employees encounter workplace violence each year. While none of us like to think about the possibility of danger in the workplace due to a violent encounter with one or more assailants, it is best to be prepared. If a situation develops, you and your employees will have the best chance of escaping serious harm.
