You can have the greatest new workforce management system running in sync with your other business processes, but you cannot make the most out of it until your employees, the end-users of the system, are not able to adopt it in their routine tasks. Even after providing enough training and putting your best efforts in new system implementation (Implementation & Training – The Two Pillars Of Success!), if your employees are not comfortable using the software or facing critical issues, all your hard work is just wasted!

Then, what’s the solution? How can you make your employees ‘love’ the new software solution?

“Support” Is The Key

Most end-users, despite of the thorough training sessions provided, find it difficult to use the HR software practically. These users tend to get lost in the sea of numerous options and features, the software offers. This is here support phase comes in. It is extremely crucial for the employers to pay significant attention in handling end-user’s queries to ensure the new system is perfectly gelled within the organizational routine tasks.

All round Support

Analyze whether you want to designate a dedicated in-house team for providing support or you want the support to be given by your solution partner. Also consider whether the support is round the clock or not? In general, employers must ensure that the support is readily provided to the employees or the end-users whenever they get stuck in the software technicalities, either through phone, mail or chat; whichever option is preferred.

Support via Domain Experts

As healthcare and payroll laws are extremely complex to understand and the consequences for non-compliance are way too harsh, possibilities are high that employees get stuck while using the adopted solution. Thus, it is mandatory that either you hire a healthcare domain expert or collaborate with such a person, so that your employees easily pass through any kind of hurdle.

User-Feedback

Another way of enhancing the quality of support is through a detailed feedback of each employee on various aspects related to the software. Listen what they have to say and their opinions to make the process better. This will help in analyzing how effective the training session was and is there any requirement for additional support to understand the software.

These factors will help employers satisfy their employees and make them comfortable in using the software. Remember, when end-users feel comfortable, they are likely to explore new ways of using the technology to make its usage to the fullest.

The Bottom Line

The entire journey of bringing-in a new software into an organization, right from analyzing the requirements, going through available options, implementing the selected into organizational systems and providing post-implementation support for better adoption by the end-users, is extremely crucial. Each step must be well-thought upon and implemented in the best possible way to make your experience with technology a seamless and worthy one!