June works for a company that develops software applications to help organizations track their sales. Because she is involved with the implementation and troubleshooting of her company’s product, she knows what parts of the product could be improved or upgraded to further meet their customers’ needs. June has kept accurate accounts of customer complaints of her company’s software. She recently approached her manager to share clients’ concerns and to make recommendations for improving the software. When she did so, she was rebuffed and told to stick to doing implementation and to let the IT team handle development issues. She tried several times to offer her insights, but the more she tried, the more harshly she was criticized and put off by her manager. June finally quit trying.



Any conversation that has the potential for conflict is a conversation that people generally avoid. Conflict can occur any time there is a disagreement over a course of action. Conflict may also arise when someone perceives that another party is trying to keep them from getting what they want. Additionally, conflict can occur when a person thinks that they will lose something that is important to them. Whenever there is potential for conflict, one’s perception usually leads to an emotional outburst or reaction that obscures the real issue and sends people running for cover.

Conflict occurs because of the perception of violated values on the part of each individual in the conversation. In order to deal with conflict more effectively, there are a number of steps you can take that will increase the likelihood that you can successfully reach a resolution.

Recognize and suspend your thinking. The resolution to conflict can only occur when you stop pushing your point of view and try to understand the viewpoint of the other person. Many people find this difficult to do because they believe if they give up pushing for their position, the other person will gain the advantage. Nothing could be further from the truth. Taking the time to understand the other person’s issue completely will help you to understand where there are mutual points of agreement. Increasing your understanding of their perspective will also help you to understand how and where you need to share vital data that will support your point of view.


Continue to read more :- Are You Afraid of Conflict? Nine Steps to Resolving Conflict