Ernst & Young LLP has become a formal supporter of the Enterprise Engagement Alliance and will serve on the board overseeing the development and distribution of the Enterprise Engagement textbook and certification program.
Enterprise Engagement: The Textbook - A Roadmap to Achieving Organizational Results Through People, is available at Enterpriseengagementbook.com and was officially released April 6 at Engagement University in Nashville at Enterpriseengagement.org/Engagement-University-Nashville/.
“The field of customer experience is at a cross roads,” said Barbara Porter, Executive Director, Advisory Customer Practice of Ernst & Young LLP. “We are seeing a shift from the traditionally process-focused analyses of the customer experience, to a recognition and inclusion of the employees and human relationships in the equation.”
Ernst & Young works with clients to include the entire enterprise in building trusted relationships with customers, employees and all stakeholders by delivering a positive experiences and responding to customers’ changing needs throughout the life cycle.
EY’s involvement included support for the Engagement University, held April 6-8 in Nashville, Tenn. at which the Enterprise Engagement textbook was presented and updated based in part on input from attendees. Other sponsors and participants included: Hilton Worldwide, The Coffman Organization, Bunchball, and a half-dozen other engagement solution providers.
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