Trust is frequently taken for granted until it has been broken, and when a crisis of
trust emerges, leaders and organizations often find themselves ill-prepared to not only deal with the fallout, but helpless on how to begin the process of rebuilding it.
Whether
trust has been broken on the individual or organizational level, there are key steps to take, and pitfalls to avoid, during the process of rebuilding trust with internal and external stakeholders.
Yesterday I partnered with Linda Locke, a corporate reputation management expert and Senior Vice President at Standing Partnership, to host the
Trust Across America radio show. We explored the topic of how leaders respond to and lead during a crisis of
trust.
One glance at the news headlines tells you there is no shortage of crises facing leaders today. Whether it’s politics, government, business, sports, or non-profit organizations, there are plenty of contemporary examples of individuals leading during a crisis of
trust. Some manage it well; most don’t. The problem? They respond in the wrong way.
Tags:-- How to Build Trust ,
Relationship Building
